# Merseycare Julie Ann Limited

Merseycare Julie Ann Limited is a CQC-regulated home-care agency in Liverpool.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Not Rated |
| Safe | Not Rated |
| Effective | Not Rated |
| Caring | Not Rated |
| Responsive | Not Rated |
| Well-led | Not Rated |

## Practical info

- Postcode: L7 9NJ
- Registered manager: Jevans, Michelle
- Local authority: Liverpool
- Region: North West
- City: Liverpool
- Last CQC check: 16/Apr/2026 - 00:00

## Inspection findings

### caring

- Finding
  - Person-centred care and dignity
  - Published: 2021-10-30

### effective

- Finding
  - Consent and Mental Capacity Act
  - Published: 2021-10-30
- Finding
  - Staff training and induction
  - Published: 2021-10-30
- Finding
  - Supervision and appraisal
  - Published: 2021-10-30

### Other

- Finding
  - Evidence: Staff were motivated and enthusiastic: 'I love my job. I will go the extra mile for them'
  - Published: 2021-10-30
- Finding
  - Evidence: Electronic staff monitoring system allowed coordinators to monitor call start/finish times and missed calls
  - Published: 2021-10-30
- Finding
  - Evidence: Complaints were recorded, investigated and outcomes shared; over 90% of service users knew how to complain
  - Published: 2021-10-30
- Finding
  - Evidence: Staff completed induction aligned to the Care Certificate and received training in safeguarding, MCA, moving and handling
  - Published: 2021-10-30
- Finding
  - Evidence: Incidents and accidents were subject to a formal review process with sufficiently detailed reports
  - Published: 2021-10-30
- Finding
  - Evidence: Staff were trained in administration of medicines and competency assessed through regular spot-checks
  - Published: 2021-10-30
- Finding
  - Evidence: 100% of questionnaire respondents said they were treated with respect and dignity
  - Published: 2021-10-30
- Finding
  - Evidence: People spoke positively about care staff: 'Very friendly', 'Polite, lovely girls', 'We are more like friends'
  - Published: 2021-10-30
- **staffing_levels** _(moderate)_
  - Evidence: The staff records relating to people who had transferred from the previous provider were lacking in critical detail. For example, some records did not contain evidence that references had been received.
  - Published: 2021-10-30
- **governance** _(moderate)_
  - Evidence: no notifications of deaths had been submitted recently...they were unsure about notifying the CQC about deaths because of the nature of the service.
  - Published: 2021-10-30
- **governance** _(moderate)_
  - Evidence: Audit processes had failed to identify issues and concerns relating to the quality and completeness of care plans and risk assessments.
  - Published: 2021-10-30
- **supervision_appraisal** _(moderate)_
  - Evidence: One member of staff told us, 'We get supervision every three to six months.' While another member of staff said, 'We have supervision once a year.'
  - Published: 2021-10-30
- **record_keeping** _(moderate)_
  - Evidence: Merseycare Julie Ann had not consistently reviewed its own care records to ensure that the information had been transferred, or that personal information had been included.
  - Published: 2021-10-30
- **care_planning** _(critical)_
  - Evidence: risk management plans were lacking in detail...one person was identified as low risk of falls, but in the same care record it stated that the person can 'become dizzy often and falls'
  - Published: 2021-10-30

### responsive

- Finding
  - Complaints handling
  - Published: 2021-10-30
- Finding
  - Care planning and person-centred records
  - Published: 2021-10-30

### safe

- Finding
  - Medicines management
  - Published: 2021-10-30
- Finding
  - Staffing and recruitment
  - Published: 2021-10-30
- Finding
  - Safeguarding and abuse prevention
  - Published: 2021-10-30
- Finding
  - Risk assessment and risk management
  - Published: 2021-10-30

### well_led

- Finding
  - Culture and values
  - Published: 2021-10-30
- Finding
  - Regulatory notifications
  - Published: 2021-10-30
- Finding
  - Governance and audit
  - Published: 2021-10-30
- Finding
  - Stakeholder feedback and continuous improvement
  - Published: 2021-10-30
- Finding
  - Governance and quality assurance
  - Published: 2021-10-30
- Finding
  - Leadership and culture
  - Published: 2021-10-30

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-128022770

HomeCare Compass is an independent guide and is not affiliated with the CQC.