# IXCEED HEALTH UK LTD

*Operated by Ixceed Health UK LTD.*

IXCEED HEALTH UK LTD is a CQC-regulated home-care agency in Brentwood.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 17/10/2023

## Practical info

- Postcode: CM15 8QE
- Registered manager: Henry, James
- Local authority: Essex
- Region: East
- City: Brentwood
- Last CQC check: 17/Oct/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence; Supporting people to express their views
  - Published: 2023-10-17
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-10-17

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-10-17
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care; Supporting people to live healthier lives
  - Published: 2023-10-17
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-10-17
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-10-17
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-10-17

### Other

- Finding
  - Evidence: Registered manager responded promptly to concerns and complaints, involving health professionals as needed.
  - Published: 2023-10-17
- Finding
  - Evidence: Staff received safeguarding training and understood their responsibilities; medicines were administered safely with competency checks in place.
  - Published: 2023-10-17
- Finding
  - Evidence: Care was personalised and adapted flexibly as people's needs changed, with people's choices and control at the centre.
  - Published: 2023-10-17
- Finding
  - Evidence: Staff worked effectively with external health and social care professionals such as district nurses to promote people's wellbeing.
  - Published: 2023-10-17
- Finding
  - Evidence: Safe recruitment processes including DBS checks were followed; staffing levels were sufficient to meet people's needs.
  - Published: 2023-10-17
- Finding
  - Evidence: New electronic system improved oversight of visit times, medicine administration, and monitoring of possible missed visits.
  - Published: 2023-10-17
- Finding
  - Evidence: Registered manager promoted a positive culture of reflection and learning, leading by example and encouraging staff development.
  - Published: 2023-10-17
- Finding
  - Evidence: Consistent staff team who knew people well, supporting people to remain independent and providing respectful, compassionate care.
  - Published: 2023-10-17
- **person_centred_care** _(minor)_
  - Evidence: We had feedback from a relative that some staff rushed care. We found the registered manager was aware of this issue and was working to improve this.
  - Published: 2023-10-17
- **complaints_handling** _(minor)_
  - Evidence: The registered manager had a complaints policy and systems in place to record and track complaints but were not using them effectively.
  - Published: 2023-10-17
- **safeguarding** _(moderate)_
  - Evidence: The registered manager was not fully clear of their duty to notify CQC as well as the local authority if they had raised a safeguarding.
  - Published: 2023-10-17

### responsive

- Finding
  - End of life care and support
  - Published: 2023-10-17
- Finding
  - Meeting people's communication needs
  - Published: 2023-10-17
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-10-17
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-10-17

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2023-10-17
- Finding
  - Using medicines safely
  - Published: 2023-10-17
- Finding
  - Staffing and recruitment
  - Published: 2023-10-17
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2023-10-17
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-10-17

### well_led

- Finding
  - Engaging and involving people using the service, the public and staff; Working in partnership with others; Duty of candour
  - Published: 2023-10-17
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-10-17
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; Continuous learning and improving care
  - Published: 2023-10-17

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-12790080850

HomeCare Compass is an independent guide and is not affiliated with the CQC.