# Spring Cottages Home Care Limited

Spring Cottages Home Care Limited is a CQC-regulated home-care agency in Padiham.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 13/01/2024

## Practical info

- Postcode: BB12 7BS
- Registered manager: Stott, Nicola
- Local authority: Lancashire
- Region: North West
- City: Padiham
- Last CQC check: 13/Jan/2024 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-07-29
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity; Supporting people to express their views
  - Published: 2023-07-29

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-07-29
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-07-29
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care; Supporting people to live healthier lives
  - Published: 2023-07-29
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-07-29
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-07-29

### Other

- Finding
  - Evidence: Continuous learning supported through up-to-date policies, team meetings and staff engagement.
  - Published: 2024-01-13
- Finding
  - Evidence: Effective partnership working with healthcare professionals documented in care records.
  - Published: 2024-01-13
- Finding
  - Evidence: Strong person-centred and open culture with positive feedback from people, relatives and staff about management.
  - Published: 2024-01-13
- Finding
  - Evidence: Supervisions and spot checks on staff performance were completed and documented.
  - Published: 2024-01-13
- Finding
  - Evidence: New comprehensive electronic governance system introduced and being embedded with audit trails and regulatory guidance.
  - Published: 2024-01-13
- Finding
  - Evidence: People and relatives were highly complimentary about the skills and caring nature of the staff team.
  - Published: 2024-01-13
- Finding
  - Evidence: Staff recruited safely with relevant pre-employment checks completed.
  - Published: 2024-01-13
- Finding
  - Evidence: Medicines managed safely with weekly MAR audits, staff training and competency checks in place.
  - Published: 2024-01-13
- **governance** _(moderate)_
  - Evidence: At our last inspection the provider had failed to ensure systems were robust enough or developed to demonstrate good governance. This was a breach of Regulation 17.
  - Published: 2024-01-13
- **consent_capacity** _(minor)_
  - Evidence: Some staff required further guidance to ensure they understood how to protect people. The registered manager and director said they would take action to ensure all staff fully understood MCA requirements.
  - Published: 2024-01-13
- **care_planning** _(minor)_
  - Evidence: One person's risk assessment was brief, the director confirmed they had taken action to ensure this record had been reviewed and was more detailed.
  - Published: 2024-01-13
- **record_keeping** _(minor)_
  - Evidence: Where 1 persons MAR had not been signed as administered, the daily records confirmed it had been given. The registered manager confirmed they would take action to ensure all staff understood the process.
  - Published: 2024-01-13

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-07-29
- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation
  - Published: 2023-07-29
- Finding
  - Meeting people's communication needs
  - Published: 2023-07-29
- Finding
  - End of life care and support
  - Published: 2023-07-29
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-07-29

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-07-29
- Finding
  - Continuous learning and improving care
  - Published: 2023-07-29
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-07-29
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-07-29
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-07-29
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-07-29

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-127866038

HomeCare Compass is an independent guide and is not affiliated with the CQC.