# Hope Care Service Agency

*Operated by Hope Care Service Agency Ltd.*

Hope Care Service Agency is a CQC-regulated home-care agency in Cheltenham.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 25/05/2023

## Practical info

- Postcode: GL52 6JQ
- Registered manager: Guerrier, Hope
- Local authority: Gloucestershire
- Region: South West
- City: Cheltenham
- Last CQC check: 25/May/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Staff felt supported and valued by the registered manager, contributing to a positive, open and inclusive culture.
  - Published: 2025-03-26
- Finding
  - Evidence: Communication with families was excellent, including regular emails, phone calls and monthly wellbeing updates.
  - Published: 2025-03-26
- Finding
  - Evidence: Service was flexible and responsive, e.g. registered manager personally attended at 5:15 a.m. to support a person before surgery.
  - Published: 2025-03-26
- Finding
  - Evidence: Registered manager was visible, approachable and highly praised by relatives, with one rating the service 'ten out of ten'.
  - Published: 2025-03-26
- Finding
  - Evidence: Staff demonstrated strong understanding of the Mental Capacity Act 2005 principles and supported people to make their own decisions.
  - Published: 2025-03-26
- Finding
  - Evidence: Care and support plans were personalised, holistic, strengths-based and regularly reviewed with people, relatives and staff.
  - Published: 2025-03-26
- Finding
  - Evidence: Staff knew people well and understood how to protect them from abuse; safeguarding training was applied effectively in practice.
  - Published: 2025-03-26

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-12784523902

HomeCare Compass is an independent guide and is not affiliated with the CQC.