# Right at Home Hillingdon & Uxbridge

*Operated by Care Excel 247 Ltd.*

Right at Home Hillingdon & Uxbridge is a CQC-regulated home-care agency in Uxbridge.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 21/04/2023

## Practical info

- Postcode: UB8 1EX
- Local authority: Hillingdon
- Region: London
- City: Uxbridge
- Last CQC check: 21/Apr/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Quality assurance processes including spot checks, adverse events tracker and business continuity planning were in place
  - Published: 2023-04-21
- Finding
  - Evidence: Open, person-centred culture with accessible management and regular contact with people and staff
  - Published: 2023-04-21
- Finding
  - Evidence: Provider worked effectively with other health professionals such as physiotherapists to achieve positive outcomes
  - Published: 2023-04-21
- Finding
  - Evidence: People and relatives were involved in care planning and reviews, with person-centred care plans
  - Published: 2023-04-21
- Finding
  - Evidence: Cultural and language needs were actively considered, including matching staff who spoke people's first language
  - Published: 2023-04-21
- Finding
  - Evidence: Medicines were administered safely with monitoring audits and GP liaison where needed
  - Published: 2023-04-21
- Finding
  - Evidence: Staff received appropriate training including safeguarding, medicines, infection control and end of life care
  - Published: 2023-04-21
- Finding
  - Evidence: Safe recruitment practices including DBS checks, references and identity verification were followed
  - Published: 2023-04-21
- Finding
  - Evidence: People felt safe and were supported by consistent staff who were kind, caring and patient
  - Published: 2023-04-21
- **end_of_life_care** _(minor)_
  - Evidence: Records we reviewed lacked some detail around end of life care.
  - Published: 2023-04-21
- **care_planning** _(minor)_
  - Evidence: 2 people had a health condition with guidance on how to manage it, but without a risk assessment in place, which meant there was a lack of information about how the condition affected people
  - Published: 2023-04-21

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-12784390279

HomeCare Compass is an independent guide and is not affiliated with the CQC.