# Care 4U Services (Midlands) Ltd

Care 4U Services (Midlands) Ltd is a CQC-regulated home-care agency in Birmingham.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 15/02/2022

## Practical info

- Postcode: B28 0BX
- Registered manager: Pabani, Rozmina
- Local authority: Birmingham
- Region: West Midlands
- City: Birmingham
- Last CQC check: 15/Feb/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-12-31
- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-12-31
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-12-31

### effective

- Finding
  - Staff working with other agencies to provide consistent, effective, timely care; Supporting people to live healthier lives
  - Published: 2022-12-31
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-12-31
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law; Supporting people to eat and drink enough
  - Published: 2022-12-31
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-12-31

### Other

- Finding
  - Evidence: The registered manager understood their responsibilities in relation to duty of candour.
  - Published: 2022-12-31
- Finding
  - Evidence: Information was available to people in different formats such as easy read documents.
  - Published: 2022-12-31
- Finding
  - Evidence: The provider had a complaints policy and handled four complaints in line with their procedure.
  - Published: 2022-12-31
- Finding
  - Evidence: The service had received two compliments since the last inspection.
  - Published: 2022-12-31
- Finding
  - Evidence: Some relatives reported positive experiences, describing individual staff members as excellent and caring.
  - Published: 2022-12-31
- Finding
  - Evidence: People had input from community professionals such as GPs, specialist nurses and speech and language therapists.
  - Published: 2022-12-31
- Finding
  - Evidence: Staff had access to PPE (gloves and aprons) to minimise infection risk.
  - Published: 2022-12-31
- Finding
  - Evidence: Staff knew the signs of abuse and correct procedure to report concerns, including external escalation to CQC or social workers.
  - Published: 2022-12-31
- Finding
  - Evidence: Staff understood their responsibilities in relation to mental capacity and gaining consent, and sought people's consent before providing support.
  - Published: 2022-12-31
- **record_keeping** _(moderate)_
  - Evidence: A staff member told us they had people's risk assessment documents in their car and were due to update them. This meant people's personal information was not stored securely.
  - Published: 2022-12-31
- **cultural_competency** _(minor)_
  - Evidence: one person was practicing a religion that could require a specialist diet... Their care plan did not tell staff about the person's dietary preferences and if they followed a religious diet.
  - Published: 2022-12-31
- **end_of_life_care** _(minor)_
  - Evidence: There was no evidence in people's care plans that end of life had been discussed.
  - Published: 2022-12-31

### responsive

- Finding
  - End of life care and support
  - Published: 2022-12-31
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-12-31
- Finding
  - Meeting people's communication needs
  - Published: 2022-12-31
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-12-31

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2022-12-31
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-12-31
- Finding
  - Assessing risk, safety monitoring and management; Using medicines safely
  - Published: 2022-12-31
- Finding
  - Staffing and recruitment; Learning lessons when things go wrong
  - Published: 2022-12-31

### well_led

- Finding
  - How the provider understands and acts on the duty of candour; Working in partnership with others
  - Published: 2022-12-31
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering; Engaging and involving people and staff
  - Published: 2022-12-31
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; Continuous learning and improving care
  - Published: 2022-12-31

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-127836668

HomeCare Compass is an independent guide and is not affiliated with the CQC.