# Lean On Me Care Services Limited

Lean On Me Care Services Limited is a CQC-regulated home-care agency in Gloucester.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 12/07/2023

## Practical info

- Postcode: GL1 3NU
- Registered manager: Moody, Claire
- Local authority: Gloucestershire
- Region: South West
- City: Gloucester
- Last CQC check: 12/Jul/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-07-12
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-07-12
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-07-12

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-07-12
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2023-07-12
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-07-12
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-07-12
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-07-12

### Other

- Finding
  - Evidence: End of life care training completed and sensitive planning being undertaken with people
  - Published: 2023-07-12
- Finding
  - Evidence: Registered manager maintained good personal oversight of care quality, reducing risk during governance improvements
  - Published: 2023-07-12
- Finding
  - Evidence: Positive staff culture with high morale; staff commented 'It's the best job I have ever had'
  - Published: 2023-07-12
- Finding
  - Evidence: Person-centred care plans documented individual routines, preferences, cultural and religious needs, and personal goals
  - Published: 2023-07-12
- Finding
  - Evidence: Health care professionals praised the service's responsiveness and proactive communication about changes in people's needs
  - Published: 2023-07-12
- Finding
  - Evidence: Staff received regular supervisions, induction, shadowing shifts and medicines competency reviews
  - Published: 2023-07-12
- Finding
  - Evidence: Safe recruitment practices including DBS checks and employment history verification were in place
  - Published: 2023-07-12

### responsive

- Finding
  - End of life care and support
  - Published: 2023-07-12
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-07-12
- Finding
  - Meeting people's communication needs
  - Published: 2023-07-12
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-07-12

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-07-12
- Finding
  - Preventing and controlling infection
  - Published: 2023-07-12
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-07-12
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-07-12
- Finding
  - Staffing and recruitment
  - Published: 2023-07-12
- Finding
  - Using medicines safely
  - Published: 2023-07-12

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-07-12
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-07-12
- Finding
  - How the provider understands and acts on the duty of candour; Continuous learning and improving care
  - Published: 2023-07-12
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-07-12
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-07-12

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-12771027531

HomeCare Compass is an independent guide and is not affiliated with the CQC.