# North Star Case Management Ltd

North Star Case Management Ltd is a CQC-regulated home-care agency in Milton Keynes.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Outstanding |
| Well-led | Good |

Rating published: 03/08/2023

## Practical info

- Postcode: MK19 6NH
- Registered manager: Renshaw, Joanna
- Local authority: West Northamptonshire
- Region: East Midlands
- City: Milton Keynes
- Last CQC check: 03/Aug/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-08-24
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-08-24
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-08-24

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-08-24
- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2023-08-24
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2023-08-24
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-08-24
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-08-24
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-08-24

### Other

- Finding
  - Evidence: Staff newsletter and regular in-person case manager meetings promoted continuous learning and staff wellbeing.
  - Published: 2023-08-24
- Finding
  - Evidence: Incident learning culture demonstrated by proactive review of medication near-misses and prompt corrective action including care plan revision and staff communication.
  - Published: 2023-08-24
- Finding
  - Evidence: Robust governance including 6-weekly management meetings, staff audits, observations of practice, and membership of BABICM for best practice sharing.
  - Published: 2023-08-24
- Finding
  - Evidence: Accessible communication approaches used throughout, including eye-driven communication aids, native language recruitment, and adapted questionnaire formats.
  - Published: 2023-08-24
- Finding
  - Evidence: Outstanding responsiveness: people supported to pursue individual goals including horse careers, adaptive snow sports, holidays abroad, and community volunteering.
  - Published: 2023-08-24
- Finding
  - Evidence: Staff received person-specific specialist training (e.g. airway suction, PEG management, CPR, emergency epilepsy medicines) with competency assessments.
  - Published: 2023-08-24

### responsive

- Finding
  - End of life care and support
  - Published: 2023-08-24
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-08-24
- Finding
  - Meeting people's communication needs
  - Published: 2023-08-24
- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation; support to follow interests and activities
  - Published: 2023-08-24
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-08-24

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-08-24
- Finding
  - Preventing and controlling infection
  - Published: 2023-08-24
- Finding
  - Using medicines safely
  - Published: 2023-08-24
- Finding
  - Staffing and recruitment
  - Published: 2023-08-24
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-08-24
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-08-24

### well_led

- Finding
  - Continuous learning and improving care
  - Published: 2023-08-24
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-08-24
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-08-24
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-08-24

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-12744830613

HomeCare Compass is an independent guide and is not affiliated with the CQC.