# JC99 Ltd

JC99 Ltd is a CQC-regulated home-care agency in Reading.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 04/05/2023

## Practical info

- Postcode: RG8 7JW
- Local authority: West Berkshire
- Region: South East
- City: Reading
- Last CQC check: 04/May/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Positive feedback from external health and social care professionals, including being described as 'one of the best agencies'.
  - Published: 2023-05-04
- Finding
  - Evidence: Strong staff well-being initiatives including carer awards and the registered manager winning 'Registered Manager of the Year 2022' for their region.
  - Published: 2023-05-04
- Finding
  - Evidence: Electronic monitoring of medication administration and support visits in real time.
  - Published: 2023-05-04
- Finding
  - Evidence: Registered manager demonstrated strong oversight, proactive engagement with health and social care professionals, and positive duty of candour awareness.
  - Published: 2023-05-04
- Finding
  - Evidence: Staff received induction training including the Care Certificate, annual appraisals, and quarterly supervisions with observed practice.
  - Published: 2023-05-04
- Finding
  - Evidence: Safe and effective recruitment practices including up-to-date DBS checks for all staff.
  - Published: 2023-05-04
- Finding
  - Evidence: Comprehensive, person-centred care plans and risk assessments developed prior to commencement of care, regularly reviewed.
  - Published: 2023-05-04
- Finding
  - Evidence: People and relatives reported feeling safe and expressed unanimously positive feedback about staff and the service.
  - Published: 2023-05-04
- **infection_control** _(minor)_
  - Evidence: Not all staff's infection prevention and control training were up to date. However, when this was raised with the registered manager, they took immediate action to rectify.
  - Published: 2023-05-04

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-12726144938

HomeCare Compass is an independent guide and is not affiliated with the CQC.