# Nupath Care Gateshead

*Operated by HH Community Care Limited.*

Nupath Care Gateshead is a CQC-regulated home-care agency in Gateshead.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 09/05/2025

## Practical info

- Postcode: NE11 0HW
- Registered manager: Vitty, Sandra
- Local authority: Gateshead
- Region: North East
- City: Gateshead
- Last CQC check: 09/May/2025 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-08-05
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-08-05
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-08-05

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-08-05
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2023-08-05
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-08-05
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-08-05
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-08-05

### Other

- Finding
  - Evidence: An electronic quality monitoring system was in use with regular audits carried out by the registered manager.
  - Published: 2023-08-05
- Finding
  - Evidence: Staff were positive about leadership and the registered manager was responsive during the inspection.
  - Published: 2023-08-05
- Finding
  - Evidence: Complaints were investigated in line with policy with outcomes shared with people and relatives.
  - Published: 2023-08-05
- Finding
  - Evidence: The service supported people to access healthcare professionals and community activities including enabling calls.
  - Published: 2023-08-05
- Finding
  - Evidence: Staff were described as caring, kind and respectful, supporting independence and dignity.
  - Published: 2023-08-05
- Finding
  - Evidence: People had person-centred, holistic care plans created with involvement of people and relatives.
  - Published: 2023-08-05
- Finding
  - Evidence: Staff received comprehensive training including IPC, safeguarding, MCA/DoLS, catheter care and PEG maintenance.
  - Published: 2023-08-05

### responsive

- Finding
  - End of life care and support
  - Published: 2023-08-05
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-08-05
- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation
  - Published: 2023-08-05
- Finding
  - Meeting people's communication needs
  - Published: 2023-08-05
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-08-05

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-08-05
- Finding
  - Preventing and controlling infection
  - Published: 2023-08-05
- Finding
  - Using medicines safely
  - Published: 2023-08-05
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-08-05
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-08-05
- Finding
  - Staffing and recruitment
  - Published: 2023-08-05

### well_led

- Finding
  - Engaging and involving people using the service, the public and staff; Working in partnership with others
  - Published: 2023-08-05
- Finding
  - How the provider understands and acts on the duty of candour; Continuous learning and improving care
  - Published: 2023-08-05
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-08-05
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-08-05

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-12723550396

HomeCare Compass is an independent guide and is not affiliated with the CQC.