# Independent Care Solutions T/A Agacia Care Ltd

*Operated by Agacia Care Ltd.*

Independent Care Solutions T/A Agacia Care Ltd is a CQC-regulated home-care agency in Cranbrook.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 02/08/2023

## Practical info

- Postcode: TN17 2AF
- Registered manager: Ndemera, Fungai
- Local authority: Kent
- Region: South East
- City: Cranbrook
- Last CQC check: 02/Aug/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Lessons learned from incidents and complaints documented and shared with staff
  - Published: 2023-08-02
- Finding
  - Evidence: End-of-life care supported in partnership with hospice teams; staff trained in end-of-life care
  - Published: 2023-08-02
- Finding
  - Evidence: Effective use of electronic care management system enabling remote monitoring and relative access to care notes
  - Published: 2023-08-02
- Finding
  - Evidence: Registered manager approachable and proactive, conducting regular quality monitoring audits and maintaining strong professional relationships
  - Published: 2023-08-02
- Finding
  - Evidence: Staff described as kind, compassionate and caring; continuity of care maintained through a small consistent team
  - Published: 2023-08-02
- Finding
  - Evidence: Person-centred care plans developed in partnership with people and relatives, reviewed regularly
  - Published: 2023-08-02
- Finding
  - Evidence: Medicines managed safely with regular audits on medicine administration records and competency checks
  - Published: 2023-08-02
- Finding
  - Evidence: People felt safe with the service and staff had completed safeguarding training; no missed calls reported
  - Published: 2023-08-02

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-12700285289

HomeCare Compass is an independent guide and is not affiliated with the CQC.