# Crown46 Client Care

*Operated by Crown46 Company Ltd.*

Crown46 Client Care is a CQC-regulated home-care agency in South Croydon.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 22/02/2023

## Practical info

- Postcode: CR2 8HZ
- Registered manager: Gronah, Juliana
- Local authority: Croydon
- Region: London
- City: South Croydon
- Last CQC check: 22/Feb/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-02-22
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-02-22
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-02-22

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-02-22
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2023-02-22
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-02-22
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-02-22
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-02-22

### Other

- Finding
  - Evidence: Registered manager actively building peer support networks and local authority links through forums and Skills for Care.
  - Published: 2023-02-22
- Finding
  - Evidence: Staff respected cultural, religious and equality-related preferences, with advocacy information included in service user guide.
  - Published: 2023-02-22
- Finding
  - Evidence: Comprehensive quality assurance system planned including spot checks, supervision, satisfaction surveys and regular phone calls.
  - Published: 2023-02-22
- Finding
  - Evidence: Registered manager adhered to MCA principles, supporting the person in line with their wishes and choices.
  - Published: 2023-02-22
- Finding
  - Evidence: Electronic care records system capturing personalised support needs and enabling remote monitoring of care quality.
  - Published: 2023-02-22
- Finding
  - Evidence: Safe recruitment practices in place including references, identity checks, eligibility to work checks, and DBS checks.
  - Published: 2023-02-22
- Finding
  - Evidence: People were well matched with designated support workers, with feedback confirming comfort and satisfaction with care provision.
  - Published: 2023-02-22

### responsive

- Finding
  - End of life care and support
  - Published: 2023-02-22
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-02-22
- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation
  - Published: 2023-02-22
- Finding
  - Meeting people's communication needs
  - Published: 2023-02-22
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-02-22

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-02-22
- Finding
  - Preventing and controlling infection
  - Published: 2023-02-22
- Finding
  - Using medicines safely
  - Published: 2023-02-22
- Finding
  - Staffing and recruitment
  - Published: 2023-02-22
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-02-22
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-02-22

### well_led

- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-02-22
- Finding
  - Working in partnership with others
  - Published: 2023-02-22
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-02-22
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-02-22

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-12687142927

HomeCare Compass is an independent guide and is not affiliated with the CQC.