# Priory Supported Living Whitby & Scarborough

*Operated by Priory Supported Living Limited.*

Priory Supported Living Whitby & Scarborough is a CQC-regulated home-care agency in Scarborough.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 08/07/2023

## Practical info

- Postcode: YO12 7SN
- Registered manager: Walton, James
- Local authority: North Yorkshire
- Region: Yorkshire & Humberside
- City: Scarborough
- Last CQC check: 08/Jul/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-07-14
- Finding
  - Supporting people to express their views and be involved in making decisions about their care; Respecting and promoting people's privacy, dignity, and independence
  - Published: 2023-07-14

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-07-14
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care; Supporting people to live healthier lives
  - Published: 2023-07-14
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-07-14
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-07-14
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance, and the law
  - Published: 2023-07-14

### Other

- Finding
  - Evidence: Communication needs documented and information provided in accessible formats
  - Published: 2023-07-14
- Finding
  - Evidence: Range of audits and provider-level oversight used to maintain and improve standards
  - Published: 2023-07-14
- Finding
  - Evidence: Open and approachable management culture with responsive feedback mechanisms
  - Published: 2023-07-14
- Finding
  - Evidence: Service promoted independence, dignity, and inclusion aligned with Right support, right care, right culture
  - Published: 2023-07-14
- Finding
  - Evidence: Staff received structured induction, training, supervision, and appraisal support
  - Published: 2023-07-14
- Finding
  - Evidence: Person-centred care plans developed with input from people, relatives, and external health professionals
  - Published: 2023-07-14
- Finding
  - Evidence: Staff recruitment included appropriate pre-employment checks including DBS
  - Published: 2023-07-14
- Finding
  - Evidence: People felt safe and staff demonstrated clear understanding of safeguarding processes
  - Published: 2023-07-14

### responsive

- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation
  - Published: 2023-07-14
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-07-14
- Finding
  - Meeting people's communication needs
  - Published: 2023-07-14
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-07-14

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2023-07-14
- Finding
  - Using medicines safely
  - Published: 2023-07-14
- Finding
  - Staffing and recruitment
  - Published: 2023-07-14
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2023-07-14
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-07-14

### well_led

- Finding
  - Engaging and involving people using the service; Continuous learning and improving care; Working in partnership with others
  - Published: 2023-07-14
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks, and regulatory requirements
  - Published: 2023-07-14
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-07-14
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive, and empowering
  - Published: 2023-07-14

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-12680806360

HomeCare Compass is an independent guide and is not affiliated with the CQC.