# Bloomsbury Home Care - Essex

*Operated by Bloomsbury Home Care Limited.*

Bloomsbury Home Care - Essex is a CQC-regulated home-care agency in Clacton-on-sea.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 26/02/2022

## Practical info

- Postcode: CO16 0HY
- Registered manager: Link, Louise
- Local authority: Essex
- Region: East
- City: Clacton-on-sea
- Last CQC check: 26/Feb/2022 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Improved analysis and sharing of lessons learned via weekly and monthly emails and meetings
  - Published: 2022-02-26
- Finding
  - Evidence: Duty of candour policy in place; complaints listened to and acted upon
  - Published: 2022-02-26
- Finding
  - Evidence: Provider partnered with Care Workers Charity to support staff wellbeing
  - Published: 2022-02-26
- Finding
  - Evidence: Risk assessments now contained sufficient information on how to manage risks
  - Published: 2022-02-26
- Finding
  - Evidence: New Infection Prevention and Control policy implemented with clear guidance and adequate PPE
  - Published: 2022-02-26
- Finding
  - Evidence: Medicines were managed safely, and staff had received appropriate training in this area
  - Published: 2022-02-26
- Finding
  - Evidence: Staff were recruited safely and in line with best practice guidance
  - Published: 2022-02-26
- Finding
  - Evidence: People told us they felt safe and well cared for
  - Published: 2022-02-26
- **infection_control** _(minor)_
  - Evidence: the risk assessments did not include any information of any additional mitigations to reduce this risk.
  - Published: 2022-02-26
- **medication_management** _(moderate)_
  - Evidence: Detailed information was not included by the staff completing the assessment to give context to the answers supplied.
  - Published: 2022-02-26
- **staff_training** _(moderate)_
  - Evidence: staff completing the assessments required further training on how to properly document practice being observed.
  - Published: 2022-02-26
- **staff_competency** _(moderate)_
  - Evidence: The provider had not identified issues we found on inspection with the newly implemented medicines competency assessment... The auditing process was not effective
  - Published: 2022-02-26
- **governance** _(moderate)_
  - Evidence: as these were new systems, we could not be assured these were effective in identifying areas for improvement, or that they had been fully embedded into the service.
  - Published: 2022-02-26

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-02-26
- Finding
  - Preventing and controlling infection
  - Published: 2022-02-26
- Finding
  - Staffing and recruitment
  - Published: 2022-02-26
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-02-26
- Finding
  - Using medicines safely
  - Published: 2022-02-26
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-02-26

### well_led

- Finding
  - Working in partnership with others; Continuous learning and improving care
  - Published: 2022-02-26
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2022-02-26
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-02-26
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-02-26

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-126716095

HomeCare Compass is an independent guide and is not affiliated with the CQC.