# Horizon Homecare (Southern) Ltd

Horizon Homecare (Southern) Ltd is a CQC-regulated home-care agency in Poole.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 29/04/2024

## Practical info

- Postcode: BH12 4NZ
- Registered manager: Hackett, Hayley
- Local authority: Bournemouth, Christchurch and Poole
- Region: South West
- City: Poole
- Last CQC check: 29/Apr/2024 - 00:00

## Inspection findings

### caring

- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2024-10-22
- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2024-10-22

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2024-10-22
- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2024-10-22
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2024-10-22
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2024-10-22
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2024-10-22

### Other

- Finding
  - Evidence: The provider was open and honest throughout the inspection, acknowledging areas requiring improvement.
  - Published: 2024-10-22
- Finding
  - Evidence: The service demonstrated compliance with Right Support, Right Care, Right Culture principles for people with a learning disability and/or autism.
  - Published: 2024-10-22
- Finding
  - Evidence: Staff had plentiful access to PPE and people confirmed staff wore it appropriately.
  - Published: 2024-10-22
- Finding
  - Evidence: People were supported in line with MCA principles; consent was sought and best interests decisions recorded where needed.
  - Published: 2024-10-22
- Finding
  - Evidence: The service had a dedicated welfare team to seek medical advice and liaise with healthcare professionals.
  - Published: 2024-10-22
- Finding
  - Evidence: Recruitment systems were robust with appropriate DBS and other pre-employment checks carried out.
  - Published: 2024-10-22
- Finding
  - Evidence: Staff felt listened to and supported in their job roles and described induction and training as informative.
  - Published: 2024-10-22
- **leadership** _(moderate)_
  - Evidence: There was not a registered manager at the time of the inspection...The structure of the service was not clear. Job roles did not accurately reflect staff responsibilities.
  - Published: 2024-10-22
- **communication_with_families** _(moderate)_
  - Evidence: This business does not communicate effectively...They need someone on call, not just for us to leave a message, it could be an emergency.
  - Published: 2024-10-22
- **record_keeping** _(moderate)_
  - Evidence: Medication Administration Records (MAR) were not always accurate, kept up to date or completed in accordance with best practice guidance.
  - Published: 2024-10-22
- **infection_control** _(moderate)_
  - Evidence: Risks to people's health and welfare had not been assessed in relation to infection prevention and control. Staff were not all taking part in routine COVID-19 testing.
  - Published: 2024-10-22
- **incident_learning** _(moderate)_
  - Evidence: Accidents and incidents were not analysed, and concerns were not always investigated. This meant the service did not learn from concerns, accidents, incidents and adverse events.
  - Published: 2024-10-22

### responsive

- Finding
  - End of life care and support
  - Published: 2024-10-22
- Finding
  - Meeting people's communication needs
  - Published: 2024-10-22
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2024-10-22
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2024-10-22

### safe

- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2024-10-22
- Finding
  - Preventing and controlling infection
  - Published: 2024-10-22
- Finding
  - Staffing and recruitment
  - Published: 2024-10-22
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2024-10-22
- Finding
  - Using medicines safely
  - Published: 2024-10-22

### well_led

- Finding
  - Managers and staff being clear about their roles; continuous learning and improving care
  - Published: 2024-10-22
- Finding
  - Promoting a positive culture; duty of candour; working in partnership with others
  - Published: 2024-10-22

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-126706612

HomeCare Compass is an independent guide and is not affiliated with the CQC.