# Apex Prime Care - Dorchester

*Operated by Apex Prime Care Ltd.*

Apex Prime Care - Dorchester is a CQC-regulated home-care agency in Dorchester.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 05/10/2023

## Practical info

- Postcode: DT1 3AE
- Registered manager: Gould, Debra
- Local authority: Dorset
- Region: South West
- City: Dorchester
- Last CQC check: 05/Oct/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Registered manager was approachable and responsive; people felt able to raise concerns freely.
  - Published: 2023-10-14
- Finding
  - Evidence: Accidents and incidents were reviewed for themes and learning was shared with staff.
  - Published: 2023-10-14
- Finding
  - Evidence: Regular audits and quality assurance processes including 6-monthly questionnaires for people, relatives and staff.
  - Published: 2023-10-14
- Finding
  - Evidence: Registered manager and staff worked effectively in partnership with health and social care professionals.
  - Published: 2023-10-14
- Finding
  - Evidence: Robust recruitment checks including enhanced DBS checks for adults and children.
  - Published: 2023-10-14
- Finding
  - Evidence: Sufficient staffing levels maintained; registered manager avoided taking on new packages without adequate staff cover.
  - Published: 2023-10-14
- Finding
  - Evidence: Medicines were managed safely with computerised records, regular checks, and competency observations of staff.
  - Published: 2023-10-14
- Finding
  - Evidence: People and relatives expressed high satisfaction with staff, describing them as caring, empathetic and friendly.
  - Published: 2023-10-14
- **staff_training** _(minor)_
  - Evidence: Since the COVID-19 pandemic staff training had mostly been online...Some staff told us they would value face-to-face training.
  - Published: 2023-10-14
- **supervision_appraisal** _(moderate)_
  - Evidence: Some staff said this had not happened as often as it should...The registered manager had recognised that spot checks and supervision meetings had fallen behind
  - Published: 2023-10-14
- **care_planning** _(moderate)_
  - Evidence: The risk of bleeding was not highlighted in their care plans or risk assessments, which meant staff might not be aware of the need for medical attention in the event of a fall
  - Published: 2023-10-14
- **safeguarding** _(minor)_
  - Evidence: not all staff we spoke with recalled that it did [include safeguarding children responsibilities]. We recommend the service reviews its staff induction, training and supervision
  - Published: 2023-10-14

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2023-10-14
- Finding
  - Staffing and recruitment
  - Published: 2023-10-14
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2023-10-14
- Finding
  - Using medicines safely
  - Published: 2023-10-14
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-10-14

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-10-14
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-10-14
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-10-14
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; Continuous learning and improving care
  - Published: 2023-10-14

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-126635014

HomeCare Compass is an independent guide and is not affiliated with the CQC.