# Wideway Care Limited

*Operated by Wide Way Care Limited.*

Wideway Care Limited is a CQC-regulated home-care agency in Barking.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 11/07/2023

## Practical info

- Postcode: IG11 8EQ
- Registered manager: Martin, Donna
- Local authority: Barking and Dagenham
- Region: London
- City: Barking
- Last CQC check: 11/Jul/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Service improved from 'Requires improvement' (2019) and cleared all four prior regulatory breaches (Regulations 9, 12, 17, and 18).
  - Published: 2024-02-15
- Finding
  - Evidence: Accessible information provided in alternative formats and registered manager trained in visual communication systems.
  - Published: 2024-02-15
- Finding
  - Evidence: Whistleblowing policy in place and staff aware of external reporting routes including social services and CQC.
  - Published: 2024-02-15
- Finding
  - Evidence: Effective governance systems including regular audits of care plans, medicines administration, and health and safety, with spot checks on staff.
  - Published: 2024-02-15
- Finding
  - Evidence: An open-door management culture with satisfaction surveys, monthly visits, and regular telephone contact with relatives.
  - Published: 2024-02-15
- Finding
  - Evidence: Care plans were personalised, reviewed regularly with involvement of people and their representatives, and included cultural and communication needs.
  - Published: 2024-02-15
- Finding
  - Evidence: Staff received regular supervision, one-to-one meetings, and a comprehensive training programme covering safeguarding, MCA, food hygiene, and more.
  - Published: 2024-02-15
- Finding
  - Evidence: Robust recruitment procedures including DBS checks, identity verification, references, and right-to-work checks.
  - Published: 2024-02-15
- Finding
  - Evidence: Medicines were managed safely with competency assessments, correct MAR completion, and regular management checks.
  - Published: 2024-02-15
- Finding
  - Evidence: Risks were thoroughly assessed and documented, covering nutrition, moving and handling, and medicines management, with staff guided on mitigating actions.
  - Published: 2024-02-15

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-126620169

HomeCare Compass is an independent guide and is not affiliated with the CQC.