# Osborne House

*Operated by Osborne Care Homes Limited.*

Osborne House is a CQC-regulated home-care agency in Clevedon.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Not Rated |
| Safe | Not Rated |
| Effective | Not Rated |
| Caring | Not Rated |
| Responsive | Not Rated |
| Well-led | Not Rated |

## Practical info

- Postcode: BS21 7BT
- Registered manager: McPadden, Suzanne
- Local authority: North Somerset
- Region: South West
- City: Clevedon
- Last CQC check: 07/Apr/2025 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Staff trained in safeguarding and confident in raising concerns
  - Published: 2022-08-03
- Finding
  - Evidence: Safe recruitment processes including DBS checks and references
  - Published: 2022-08-03
- Finding
  - Evidence: Effective audits monitoring health and safety, infection control and medicines
  - Published: 2022-08-03
- Finding
  - Evidence: Positive, person-centred and transparent culture with strong family communication
  - Published: 2022-08-03
- Finding
  - Evidence: Improved infection prevention and control, including updated laundry procedures
  - Published: 2022-08-03
- Finding
  - Evidence: Safe medicines management with electronic recording and stock checks
  - Published: 2022-08-03
- Finding
  - Evidence: Sufficient staffing levels with prompt support to residents
  - Published: 2022-08-03
- **record_keeping** _(minor)_
  - Evidence: We recommend the provider reviews processes for recording decision making under the MCA to ensure they fully reflect the discussions held.
  - Published: 2022-08-03
- **consent_capacity** _(minor)_
  - Evidence: in some cases recording of MCA assessments and best interests decisions was brief and would benefit from further detail to illustrate people's needs and wishes had been fully considered.
  - Published: 2022-08-03

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-08-03
- Finding
  - Staffing and recruitment
  - Published: 2022-08-03
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-08-03
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-08-03
- Finding
  - Preventing and controlling infection
  - Published: 2022-08-03
- Finding
  - Using medicines safely
  - Published: 2022-08-03
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-08-03

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-08-03
- Finding
  - Engaging and involving people, the public and staff
  - Published: 2022-08-03
- Finding
  - Promoting a positive person-centred culture
  - Published: 2022-08-03
- Finding
  - Continuous learning and improving care
  - Published: 2022-08-03

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-1265420415

HomeCare Compass is an independent guide and is not affiliated with the CQC.