# Sphere Specialist Healthcare

*Operated by Sphere Specialist Healthcare Ltd.*

Sphere Specialist Healthcare is a CQC-regulated home-care agency in Ashington.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 22/05/2024

## Practical info

- Postcode: NE63 8UG
- Registered manager: Fortune, Carly
- Local authority: Northumberland
- Region: North East
- City: Ashington
- Last CQC check: 22/May/2024 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-03-04
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-03-04
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-03-04

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-03-04
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2023-03-04
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-03-04
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-03-04
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-03-04

### Other

- Finding
  - Evidence: Systems in place to monitor quality, record accidents/incidents and identify learning
  - Published: 2023-03-04
- Finding
  - Evidence: Effective partnership working with health and social care professionals
  - Published: 2023-03-04
- Finding
  - Evidence: Strong, approachable leadership with positive staff culture and open management
  - Published: 2023-03-04
- Finding
  - Evidence: Consistent small teams of carers assigned to promote continuity of care
  - Published: 2023-03-04
- Finding
  - Evidence: Regular supervision, spot checks, appraisals and team meetings in place
  - Published: 2023-03-04
- Finding
  - Evidence: Staff received comprehensive training including Care Certificate induction and MCA training
  - Published: 2023-03-04
- Finding
  - Evidence: Detailed, personalised care plans involving people and relatives in planning and review
  - Published: 2023-03-04
- Finding
  - Evidence: Medicines managed and administered safely with regular audits and competency assessments
  - Published: 2023-03-04
- Finding
  - Evidence: Safe recruitment practices and sufficient staffing levels maintained
  - Published: 2023-03-04
- Finding
  - Evidence: People and relatives spoke highly of the compassionate, skilled care provided by staff
  - Published: 2023-03-04

### responsive

- Finding
  - End of life care and support
  - Published: 2023-03-04
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-03-04
- Finding
  - Meeting people's communication needs
  - Published: 2023-03-04
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-03-04

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2023-03-04
- Finding
  - Using medicines safely
  - Published: 2023-03-04
- Finding
  - Staffing and recruitment
  - Published: 2023-03-04
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2023-03-04
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-03-04

### well_led

- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-03-04
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-03-04
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-03-04

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-12653355105

HomeCare Compass is an independent guide and is not affiliated with the CQC.