# Caring Connections - Wigan

*Operated by Caring Connections Limited.*

Caring Connections - Wigan is a CQC-regulated home-care agency in Wigan.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 25/05/2023

## Practical info

- Postcode: WN5 8AA
- Registered manager: Fraser, Rebecca
- Local authority: Wigan
- Region: North West
- City: Wigan
- Last CQC check: 25/May/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-06-01
- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-06-01
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-06-01

### effective

- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2023-06-01
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-06-01
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-06-01
- Finding
  - Assessing people's needs and choices, delivering care in line with standards, guidance and the law
  - Published: 2023-06-01
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-06-01

### Other

- Finding
  - Evidence: Registered manager received recognition including the British Empire Medal for work in health and social care.
  - Published: 2023-06-01
- Finding
  - Evidence: Monthly wellbeing calls provided regular contact with people and relatives to seek feedback.
  - Published: 2023-06-01
- Finding
  - Evidence: Service worked in partnership with external organisations including Wigan Public Health Healthy Ageing programme.
  - Published: 2023-06-01
- Finding
  - Evidence: Complaints were handled in line with policy with a log of actions and lessons learned.
  - Published: 2023-06-01
- Finding
  - Evidence: Staff recruitment was safe with appropriate pre-employment checks including DBS.
  - Published: 2023-06-01
- Finding
  - Evidence: Robust infection control policies in place; staff wore appropriate PPE.
  - Published: 2023-06-01
- Finding
  - Evidence: Medicines were administered safely by trained and competency-assessed staff; required gaps between doses maintained.
  - Published: 2023-06-01
- Finding
  - Evidence: Care plans were detailed and person-centred, capturing likes, dislikes, hobbies and communication needs.
  - Published: 2023-06-01
- Finding
  - Evidence: People and relatives described care staff as kind, considerate, friendly and compassionate.
  - Published: 2023-06-01
- Finding
  - Evidence: Staff received training in safeguarding and knew how to identify and report concerns; safeguarding policy was up to date.
  - Published: 2023-06-01

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-06-01
- Finding
  - Meeting people's communication needs
  - Published: 2023-06-01
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-06-01

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2023-06-01
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2023-06-01
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-06-01
- Finding
  - Using medicines safely
  - Published: 2023-06-01
- Finding
  - Staffing and recruitment
  - Published: 2023-06-01

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-06-01
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-06-01
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-06-01
- Finding
  - Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements; Continuous learning and improving care
  - Published: 2023-06-01

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-12650672962

HomeCare Compass is an independent guide and is not affiliated with the CQC.