# Care and Support Service - Cote Lane

*Operated by The Council of St Monica Trust.*

Care and Support Service - Cote Lane is a CQC-regulated home-care agency in Bristol.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Outstanding |

Rating published: 21/06/2023

## Practical info

- Postcode: BS9 3TL
- Local authority: Bristol, City of
- Region: South West
- City: Bristol
- Last CQC check: 21/Jun/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Multi-disciplinary working with GPs, district nurses, and other healthcare professionals
  - Published: 2023-06-21
- Finding
  - Evidence: Open and transparent culture with staff feeling confident to raise concerns and contribute ideas
  - Published: 2023-06-21
- Finding
  - Evidence: Medicines managed safely with competency assessments and audit processes in place
  - Published: 2023-06-21
- Finding
  - Evidence: Strong community engagement and enrichment programme to reduce social isolation post-COVID
  - Published: 2023-06-21
- Finding
  - Evidence: Robust quality assurance systems including spot checks, competency observations, and annual internal inspections
  - Published: 2023-06-21
- Finding
  - Evidence: People consistently reported feeling safe and never having experienced a missed or late call
  - Published: 2023-06-21
- Finding
  - Evidence: Very low staff turnover with long-serving staff, including a care worker of 42 years, ensuring continuity of care
  - Published: 2023-06-21
- Finding
  - Evidence: Exceptionally well-led service with a passionate, experienced registered manager acting as a strong role model for staff
  - Published: 2023-06-21

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-06-21
- Finding
  - Preventing and controlling infection
  - Published: 2023-06-21
- Finding
  - Using medicines safely
  - Published: 2023-06-21
- Finding
  - Staffing and recruitment
  - Published: 2023-06-21
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-06-21
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-06-21

### well_led

- Finding
  - Continuous learning and improving care; Working in partnership with others
  - Published: 2023-06-21
- Finding
  - Engaging and involving people using the service, the public and staff, fully considering their equality characteristics
  - Published: 2023-06-21
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks, and regulatory requirements
  - Published: 2023-06-21
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-06-21
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive, and empowering
  - Published: 2023-06-21

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-126473576

HomeCare Compass is an independent guide and is not affiliated with the CQC.