# FDR Social Care

*Operated by FDR Social Care Ltd.*

FDR Social Care is a CQC-regulated home-care agency in Northampton.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 16/12/2024

## Practical info

- Postcode: NN2 6EZ
- Registered manager: Roberts, David
- Local authority: West Northamptonshire
- Region: East Midlands
- City: Northampton
- Last CQC check: 16/Dec/2024 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-05-03

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-05-03
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-05-03
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-05-03
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-05-03

### Other

- Finding
  - Evidence: Where relatives raised concerns, these were responded to quickly and resolved to their satisfaction.
  - Published: 2023-05-03
- Finding
  - Evidence: People's communication needs were assessed with systems in place to provide information in different formats.
  - Published: 2023-05-03
- Finding
  - Evidence: The provider met with people and their families regularly to obtain feedback and discuss care plans.
  - Published: 2023-05-03
- Finding
  - Evidence: Staff received training in food hygiene and supported people with meal preparation including meals of the person's choice.
  - Published: 2023-05-03
- Finding
  - Evidence: Staff received training in infection prevention and control and used PPE appropriately.
  - Published: 2023-05-03
- Finding
  - Evidence: People's environmental risks were assessed and steps taken to mitigate these risks.
  - Published: 2023-05-03
- Finding
  - Evidence: People and their relatives had been involved in the assessment process, including consideration of protected characteristics under the Equality Act 2010.
  - Published: 2023-05-03
- Finding
  - Evidence: Staff understood people's rights to refuse care and recorded consent at every visit before providing care.
  - Published: 2023-05-03
- Finding
  - Evidence: People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible.
  - Published: 2023-05-03
- **staff_competency** _(critical)_
  - Evidence: Staff had received safeguarding training but there was no evidence their competency had been checked. Staff failed to do so in practice.
  - Published: 2023-05-03
- **leadership** _(critical)_
  - Evidence: There was very poor managerial oversight of safeguarding, incidents, complaints, people's records, rotas, staff records and audits.
  - Published: 2023-05-03
- **medication_management** _(critical)_
  - Evidence: The medicines audit completed in March 2023 showed medicine records had been reviewed...however, there were no people receiving medicines from staff; the audit was fictitious.
  - Published: 2023-05-03
- **complaints_handling** _(moderate)_
  - Evidence: The provider failed to maintain a log of the complaints they had received or the actions they had taken.
  - Published: 2023-05-03

### responsive

- Finding
  - End of life care and support
  - Published: 2023-05-03
- Finding
  - Meeting people's communication needs
  - Published: 2023-05-03
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-05-03
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-05-03

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2023-05-03
- Finding
  - Learning lessons when things go wrong
  - Published: 2023-05-03
- Finding
  - Assessing risk, safety monitoring and management; Using medicines safely
  - Published: 2023-05-03
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-05-03
- Finding
  - Staffing and recruitment
  - Published: 2023-05-03

### well_led

- Finding
  - Engaging and involving people using the service, the public and staff; Continuous learning and improving care
  - Published: 2023-05-03
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-05-03
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-05-03

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-12641979846

HomeCare Compass is an independent guide and is not affiliated with the CQC.