# Guardian Angel Carers Mid Sussex

*Operated by Lacaz Bhurrut Ltd.*

Guardian Angel Carers Mid Sussex is a CQC-regulated home-care agency in Burgess Hill.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 21/06/2023

## Practical info

- Postcode: RH15 9DE
- Registered manager: Bhurrut, Amal
- Local authority: West Sussex
- Region: South East
- City: Burgess Hill
- Last CQC check: 21/Jun/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-06-21
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-06-21
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-06-21

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-06-21
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care; Supporting people to live healthier lives
  - Published: 2023-06-21
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-06-21
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-06-21
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-06-21

### Other

- Finding
  - Evidence: Staff fostered strong relationships with people, providing companionship, emotional support and flexibility beyond scheduled tasks.
  - Published: 2023-06-21
- Finding
  - Evidence: Staffing levels were carefully managed; travel time between calls was built in and new work was only accepted if it did not impact existing care.
  - Published: 2023-06-21
- Finding
  - Evidence: Effective partnership working with GPs, district nurses and other professionals ensured timely referrals and joined-up care.
  - Published: 2023-06-21
- Finding
  - Evidence: The registered manager was highly visible and responsive, covering calls personally when needed and actively seeking feedback from people and relatives.
  - Published: 2023-06-21
- Finding
  - Evidence: Care plans were detailed, person-centred, and updated promptly when needs changed; technology supported efficient recording and monitoring.
  - Published: 2023-06-21
- Finding
  - Evidence: Staff completed comprehensive inductions including the Care Certificate, shadowing, and ongoing online training throughout the year.
  - Published: 2023-06-21
- Finding
  - Evidence: Risks were thoroughly assessed and mitigated; medicines were managed safely using a secure electronic system with PRN protocols.
  - Published: 2023-06-21
- Finding
  - Evidence: People received kind and compassionate care from consistently recruited, well-trained staff who knew their needs well.
  - Published: 2023-06-21

### responsive

- Finding
  - End of life care and support
  - Published: 2023-06-21
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-06-21
- Finding
  - Meeting people's communication needs
  - Published: 2023-06-21
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-06-21

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2023-06-21
- Finding
  - Using medicines safely
  - Published: 2023-06-21
- Finding
  - Staffing and recruitment
  - Published: 2023-06-21
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-06-21
- Finding
  - Systems and processes to safeguard people from the risk of abuse; Learning lessons when things go wrong
  - Published: 2023-06-21

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-06-21
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-06-21
- Finding
  - Managers and staff being clear about their roles; Continuous learning and improving care
  - Published: 2023-06-21
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering; Duty of candour
  - Published: 2023-06-21

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-12634809654

HomeCare Compass is an independent guide and is not affiliated with the CQC.