# St George's Park Limited

St George's Park Limited is a CQC-regulated home-care agency in Burgess Hill.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 31/10/2019

## Practical info

- Postcode: RH15 0SF
- Registered manager: Anderson, Beverly
- Local authority: East Sussex
- Region: South East
- City: Burgess Hill
- Last CQC check: 31/Oct/2019 - 00:00

## Inspection findings

### caring

- Finding
  - Cultural and religious awareness
  - Published: 2021-10-30
- Finding
  - Promotion of independence
  - Published: 2021-10-30
- Finding
  - Staff attitude and respect for dignity
  - Published: 2021-10-30

### effective

- Finding
  - Health care professional liaison and nutrition support
  - Published: 2021-10-30
- Finding
  - Mental Capacity Act compliance
  - Published: 2021-10-30
- Finding
  - Supervision and appraisal
  - Published: 2021-10-30
- Finding
  - Staff training and induction
  - Published: 2021-10-30

### Other

- Finding
  - Evidence: Complaints were responded to promptly and informally resolved to the satisfaction of the person.
  - Published: 2021-10-30
- Finding
  - Evidence: Staff received face-to-face training from a dedicated in-house trainer, with all staff up to date at time of inspection.
  - Published: 2021-10-30
- Finding
  - Evidence: People's independence was actively promoted and embedded throughout care plans and daily practice.
  - Published: 2021-10-30
- Finding
  - Evidence: Cultural and religious preferences were recorded and respected within care planning.
  - Published: 2021-10-30
- Finding
  - Evidence: Registered manager and deputy manager provided hands-on care daily, maintaining close oversight and strong rapport with people.
  - Published: 2021-10-30
- Finding
  - Evidence: Care plans were reviewed monthly and more frequently when needs changed, with people and families actively involved.
  - Published: 2021-10-30
- Finding
  - Evidence: Medicines administration records were comprehensive with no gaps, and monthly MAR checks were undertaken by the registered manager.
  - Published: 2021-10-30
- Finding
  - Evidence: Small, consistent staff team fostered strong relationships, trust and person-centred care.
  - Published: 2021-10-30
- Finding
  - Evidence: Robust recruitment processes including DBS checks, full employment history and reference verification.
  - Published: 2021-10-30
- Finding
  - Evidence: People consistently reported feeling safe, with staff punctual and staying for the full allocated time.
  - Published: 2021-10-30
- **governance** _(minor)_
  - Evidence: These monitoring processes were not always documented to evidence the regularity of checking.
  - Published: 2021-10-30

### responsive

- Finding
  - Seeking and acting on people's views
  - Published: 2021-10-30
- Finding
  - Complaints handling
  - Published: 2021-10-30
- Finding
  - Person-centred care planning and review
  - Published: 2021-10-30

### safe

- Finding
  - Accident and incident recording
  - Published: 2021-10-30
- Finding
  - Medicines management
  - Published: 2021-10-30
- Finding
  - Recruitment practices
  - Published: 2021-10-30
- Finding
  - Staffing levels and punctuality
  - Published: 2021-10-30
- Finding
  - Individual and environmental risk assessment
  - Published: 2021-10-30
- Finding
  - Safeguarding procedures and staff knowledge
  - Published: 2021-10-30

### well_led

- Finding
  - Quality assurance and governance systems
  - Published: 2021-10-30
- Finding
  - Staff support and team culture
  - Published: 2021-10-30
- Finding
  - Leadership and management visibility
  - Published: 2021-10-30

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-126324437

HomeCare Compass is an independent guide and is not affiliated with the CQC.