# Ealing Office

*Operated by Eleanor Nursing and Social Care Limited.*

Ealing Office is a CQC-regulated home-care agency in London.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 01/09/2025

## Practical info

- Postcode: W7 3SR
- Registered manager: Marzia, Rahamath Ara
- Local authority: Ealing
- Region: London
- City: London
- Last CQC check: 01/Sep/2025 - 00:00

## Inspection findings

### effective

- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2025-10-01
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2025-10-01
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2025-10-01
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2025-10-01
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2025-10-01

### Other

- Finding
  - Evidence: Notifications to CQC were now submitted in a timely manner, correcting a previous breach.
  - Published: 2025-10-01
- Finding
  - Evidence: The provider had improved incident and accident recording, investigating and learning lessons since the last inspection.
  - Published: 2025-10-01
- Finding
  - Evidence: People and relatives felt safe and were satisfied with the care provided, describing staff as kind and friendly.
  - Published: 2025-10-01
- Finding
  - Evidence: The provider worked in partnership with local authorities and healthcare professionals to meet people's needs.
  - Published: 2025-10-01
- Finding
  - Evidence: Staff were matched with people by language and continuity, supporting consistent and person-appropriate care.
  - Published: 2025-10-01
- Finding
  - Evidence: Staff received appropriate training including safeguarding, moving and handling, infection control and medicines competency.
  - Published: 2025-10-01
- Finding
  - Evidence: Safe recruitment procedures were followed including DBS checks and suitability assessments.
  - Published: 2025-10-01
- Finding
  - Evidence: Late and missed calls had reduced since the last inspection; people confirmed consistency and punctuality of care workers.
  - Published: 2025-10-01
- **incident_learning** _(moderate)_
  - Evidence: The medicines management systems and checks were also not very effective as they had not identified the concerns we found with the management of medicines.
  - Published: 2025-10-01
- **person_centred_care** _(moderate)_
  - Evidence: One person's care plan indicated they should have cream applied to their skin but did not name which cream it was and was not clear where on the person's body the cream was to be applied.
  - Published: 2025-10-01

### responsive

- Finding
  - End of life care and support
  - Published: 2025-10-01
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2025-10-01
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2025-10-01

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2025-10-01
- Finding
  - Preventing and controlling infection
  - Published: 2025-10-01
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2025-10-01
- Finding
  - Staffing and recruitment
  - Published: 2025-10-01
- Finding
  - Using medicines safely
  - Published: 2025-10-01
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2025-10-01

### well_led

- Finding
  - Working in partnership with others
  - Published: 2025-10-01
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2025-10-01
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2025-10-01
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2025-10-01
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2025-10-01
- Finding
  - Continuous learning and improving care
  - Published: 2025-10-01

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-126319109

HomeCare Compass is an independent guide and is not affiliated with the CQC.