# Radfield Home Care Limited - Shrewsbury

*Operated by Radfield Home Care Ltd.*

Radfield Home Care Limited - Shrewsbury is a CQC-regulated home-care agency in Shrewsbury.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 26/06/2019

## Practical info

- Postcode: SY3 8JY
- Registered manager: Baugh, Gemma
- Local authority: Shropshire
- Region: West Midlands
- City: Shrewsbury
- Last CQC check: 26/Jun/2019 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2019-06-26
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2019-06-26
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2019-06-26

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2019-06-26
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2019-06-26
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2019-06-26
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2019-06-26
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2019-06-26

### Other

- Finding
  - Evidence: People were invited to social activities such as boat trips, coffee mornings and garden centre visits arranged by the provider.
  - Published: 2020-01-29
- Finding
  - Evidence: Provider developed community partnerships including LGBT inclusivity work and end of life care specialism with the local hospice.
  - Published: 2020-01-29
- Finding
  - Evidence: Management team were visible, accessible and passionately led the service; audits covered medicines, care plans, health and safety.
  - Published: 2020-01-29
- Finding
  - Evidence: Strong complaints process with lessons learned shared at team meetings; a 'book' captured informal concerns and actions taken.
  - Published: 2020-01-29
- Finding
  - Evidence: Care plans were person-centred, regularly reviewed, and updated in real time via an electronic system accessible to all staff.
  - Published: 2020-01-29
- Finding
  - Evidence: Regular supervisions and observations were in place, with people involved in giving feedback on staff performance.
  - Published: 2020-01-29
- Finding
  - Evidence: Staff received regular training and had ongoing competency checks, particularly for medication administration.
  - Published: 2020-01-29
- Finding
  - Evidence: People felt safe with staff and reported staff always arrived on time; an electronic system alerted the office if staff were late to a call.
  - Published: 2020-01-29

### responsive

- Finding
  - End of life care and support
  - Published: 2019-06-26
- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation
  - Published: 2019-06-26
- Finding
  - Meeting people's communication needs; Improving care quality in response to complaints or concerns
  - Published: 2019-06-26
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2019-06-26

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2019-06-26
- Finding
  - Preventing and controlling infection
  - Published: 2019-06-26
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2019-06-26
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2019-06-26
- Finding
  - Staffing and recruitment
  - Published: 2019-06-26

### well_led

- Finding
  - Working in partnership with others
  - Published: 2019-06-26
- Finding
  - Continuous learning and improving care
  - Published: 2019-06-26
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2019-06-26
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2019-06-26
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2019-06-26

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-126257467

HomeCare Compass is an independent guide and is not affiliated with the CQC.