# Henry Court

*Operated by Anchor Hanover Group.*

Henry Court is a CQC-regulated home-care agency in Coventry.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 27/06/2023

## Practical info

- Postcode: CV6 4DT
- Registered manager: Adams, Kelly
- Local authority: Coventry
- Region: West Midlands
- City: Coventry
- Last CQC check: 27/Jun/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Positive, open and person-centred culture promoted by an approachable management team.
  - Published: 2023-06-27
- Finding
  - Evidence: Strong partnership working with health and social care professionals.
  - Published: 2023-06-27
- Finding
  - Evidence: People were actively involved in planning their own care and felt empowered.
  - Published: 2023-06-27
- Finding
  - Evidence: Effective quality audits and a service improvement action plan demonstrated continuous improvement.
  - Published: 2023-06-27
- Finding
  - Evidence: Robust safeguarding processes in place; information shared appropriately with local authority and CQC.
  - Published: 2023-06-27
- Finding
  - Evidence: Staff were trained, competent and supported; training was up to date and targeted to individual needs.
  - Published: 2023-06-27
- Finding
  - Evidence: Medicines were managed and administered safely in line with best practice guidance.
  - Published: 2023-06-27
- Finding
  - Evidence: People received care calls at expected times, for agreed durations, from familiar staff.
  - Published: 2023-06-27
- **communication_with_families** _(minor)_
  - Evidence: some people and relatives were not clear about the remit of this system [24-hour emergency response call system].
  - Published: 2023-06-27
- **infection_control** _(minor)_
  - Evidence: some staff did not follow good infection control practice. For example, staff were observed wearing bracelets, watches and rings.
  - Published: 2023-06-27
- **care_planning** _(moderate)_
  - Evidence: some care records lacked the guidance staff needed to follow to minimise known risk. The district manager acknowledged our findings.
  - Published: 2023-06-27

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-126242558

HomeCare Compass is an independent guide and is not affiliated with the CQC.