# Anchor Trust (The Laureates)

*Operated by Anchor Hanover Group.*

Anchor Trust (The Laureates) is a CQC-regulated home-care agency in Leeds.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 26/03/2026

## Practical info

- Postcode: LS20 9BJ
- Registered manager: Reed, Claire
- Local authority: Leeds
- Region: Yorkshire & Humberside
- City: Leeds
- Last CQC check: 26/Mar/2026 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Staff demonstrated understanding of the Mental Capacity Act 2005, always assuming capacity first.
  - Published: 2021-01-26
- Finding
  - Evidence: People's independence was actively encouraged and care packages were flexibly adjusted as needs changed.
  - Published: 2021-01-26
- Finding
  - Evidence: Strong governance with weekly and monthly monitoring of staff training and care plans, plus a yearly quality excellence audit.
  - Published: 2021-01-26
- Finding
  - Evidence: Regular 1-1 discussions and monthly spot checks supported staff performance and development.
  - Published: 2021-01-26
- Finding
  - Evidence: Care plans were personalised, written in an individual way including people's preferences, likes and dislikes.
  - Published: 2021-01-26
- Finding
  - Evidence: People spoke glowingly about care workers: 'They're more like friends now than carers – they treat us so well.'
  - Published: 2021-01-26
- Finding
  - Evidence: Medication administration was well managed with MAR sheets completed and signed by staff, stored securely in locked cabinets.
  - Published: 2021-01-26
- Finding
  - Evidence: Robust recruitment procedures in place including DBS checks, induction programmes, and mandatory training before staff commenced work.
  - Published: 2021-01-26
- Finding
  - Evidence: Staff demonstrated strong knowledge of safeguarding procedures and were able to recognise signs of potential abuse and report concerns appropriately.
  - Published: 2021-01-26
- Finding
  - Evidence: People consistently reported feeling safe with staff, with one stating 'I feel safe in and out of the community with the carers that come to support me.'
  - Published: 2021-01-26
- Finding
  - Evidence: No complaints received in 2017; people reported high satisfaction with care and staff approach
  - Published: 2017-12-12
- Finding
  - Evidence: People and families were involved in care planning and the service was flexible and responsive to changing needs
  - Published: 2017-12-12
- Finding
  - Evidence: Effective quality monitoring through regular audits covering medication, staffing, care planning and environment
  - Published: 2017-12-12
- Finding
  - Evidence: Strong open-door leadership culture with a committed registered manager and positive staff morale
  - Published: 2017-12-12
- Finding
  - Evidence: Staff received regular supervision, annual appraisals, and mandatory training including MCA, safeguarding and Care Certificate
  - Published: 2017-12-12
- Finding
  - Evidence: Care plans were person-centred, comprehensive, and regularly reviewed to reflect current needs
  - Published: 2017-12-12
- Finding
  - Evidence: Medicines administration was handled safely with MAR records completed and staff competency regularly assessed
  - Published: 2017-12-12
- Finding
  - Evidence: People felt safe and developed good relationships with consistent staff who knew them well and arrived on time
  - Published: 2017-12-12
- **medication_management** _(minor)_
  - Evidence: We found one person was missing their protocol sheet. The registered manager told us it must have been removed and not placed back in the person's file.
  - Published: 2017-12-12

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-126242468

HomeCare Compass is an independent guide and is not affiliated with the CQC.