# Luma Homecare

*Operated by Luma Homecare Ltd.*

Luma Homecare is a CQC-regulated home-care agency in Birmingham.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 16/03/2023

## Practical info

- Postcode: B13 0RJ
- Registered manager: Kolala, Angela
- Local authority: Birmingham
- Region: West Midlands
- City: Birmingham
- Last CQC check: 16/Mar/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-04-04
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-04-04
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-04-04

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-04-04
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2023-04-04
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-04-04
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-04-04
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-04-04

### Other

- Finding
  - Evidence: Care records recognised people's culture and religion and staff demonstrated good knowledge of this
  - Published: 2023-04-04
- Finding
  - Evidence: Provider was open and receptive to inspection findings and took immediate action on some concerns
  - Published: 2023-04-04
- Finding
  - Evidence: Staff felt well supported and could access the registered manager at any time including out of hours
  - Published: 2023-04-04
- Finding
  - Evidence: Pre-service assessments captured medical history, healthcare conditions and care needs
  - Published: 2023-04-04
- Finding
  - Evidence: People's communication needs were met, including support from staff who spoke people's first language
  - Published: 2023-04-04
- Finding
  - Evidence: Staff were knowledgeable in safeguarding adults procedures
  - Published: 2023-04-04
- Finding
  - Evidence: Staff adhered to infection control procedures and PPE was used effectively
  - Published: 2023-04-04
- Finding
  - Evidence: Staff were caring, respectful and involved people in decisions about their care; relatives described staff as 'more like family'
  - Published: 2023-04-04
- **staff_competency** _(moderate)_
  - Evidence: references on file were received after the employment start date for both staff
  - Published: 2023-04-04

### responsive

- Finding
  - End of life care and support
  - Published: 2023-04-04
- Finding
  - Meeting people's communication needs
  - Published: 2023-04-04
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-04-04
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-04-04

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-04-04
- Finding
  - Preventing and controlling infection
  - Published: 2023-04-04
- Finding
  - Using medicines safely
  - Published: 2023-04-04
- Finding
  - Staffing and recruitment
  - Published: 2023-04-04
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-04-04

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-04-04
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-04-04
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-04-04
- Finding
  - Continuous learning and improving care
  - Published: 2023-04-04

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-12611688815

HomeCare Compass is an independent guide and is not affiliated with the CQC.