# Live Life Care Limited

Live Life Care Limited is a CQC-regulated home-care agency in Truro.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 17/01/2018

## Practical info

- Postcode: TR4 8GF
- Registered manager: Eddy, Stephen
- Local authority: Cornwall
- Region: South West
- City: Truro
- Last CQC check: 17/Jan/2018 - 00:00

## Inspection findings

### caring

- Finding
  - Involvement of people in care decisions
  - Published: 2021-10-30
- Finding
  - Dignity, respect and person-centred care delivery
  - Published: 2021-10-30

### effective

- Finding
  - Healthcare professional liaison and referrals
  - Published: 2021-10-30
- Finding
  - Mental Capacity Act understanding and consent
  - Published: 2021-10-30
- Finding
  - Supervision and appraisal
  - Published: 2021-10-30
- Finding
  - Staff training, induction and qualifications
  - Published: 2021-10-30

### Other

- Finding
  - Evidence: People and relatives spoke positively about the kindness and quality of care staff provided
  - Published: 2021-10-30
- Finding
  - Evidence: Electronic call monitoring system introduced during inspection to address missed calls
  - Published: 2021-10-30
- Finding
  - Evidence: Contingency and emergency planning was robust with 24-hour telephone contact available
  - Published: 2021-10-30
- Finding
  - Evidence: Provider led by example, undertaking community care shifts when needed
  - Published: 2021-10-30
- Finding
  - Evidence: Management had a clear understanding of the Mental Capacity Act 2005
  - Published: 2021-10-30
- Finding
  - Evidence: Service worked effectively with healthcare professionals including GPs, occupational therapists and district nurses
  - Published: 2021-10-30
- Finding
  - Evidence: Care plans were personalised, regularly reviewed and people were involved in their creation
  - Published: 2021-10-30
- Finding
  - Evidence: Staff received appropriate induction, ongoing training, supervision and appraisals
  - Published: 2021-10-30
- Finding
  - Evidence: Robust recruitment process including DBS checks ensured staff suitability
  - Published: 2021-10-30
- Finding
  - Evidence: Staff had a good understanding of safeguarding and were confident to raise concerns with management
  - Published: 2021-10-30
- **person_centred_care** _(moderate)_
  - Evidence: At one time I had the same care workers regularly but for many months there has always been someone new.
  - Published: 2021-10-30
- **record_keeping** _(minor)_
  - Evidence: Records of discussions at these meetings were not kept. This meant it was difficult to action any points which came out of the meetings.
  - Published: 2021-10-30
- **governance** _(moderate)_
  - Evidence: Management were aware of problems with the management of staffing rotas and had not made a timely response to address this.
  - Published: 2021-10-30
- **staffing_levels** _(moderate)_
  - Evidence: calls where two staff members were required and one staff member undertook the call alone
  - Published: 2021-10-30
- **missed_or_late_visits** _(critical)_
  - Evidence: There had been 16 missed calls over the previous six months...significant time variations between pre-arranged calls
  - Published: 2021-10-30
- Finding
  - Evidence: Strong community links including cognitive stimulation therapy groups offered free to local residents
  - Published: 2021-10-30

### responsive

- Finding
  - Complaints handling and feedback processes
  - Published: 2021-10-30
- Finding
  - Personalised care planning and needs assessment
  - Published: 2021-10-30

### safe

- Finding
  - Risk assessment and medicines management
  - Published: 2021-10-30
- Finding
  - Safeguarding awareness and recruitment safety
  - Published: 2021-10-30
- Finding
  - Missed and late visits due to rota management failures
  - Published: 2021-10-30

### well_led

- Finding
  - Quality assurance and audit systems
  - Published: 2021-10-30
- Finding
  - Leadership culture and staff engagement
  - Published: 2021-10-30
- Finding
  - Rota and call monitoring governance
  - Published: 2021-10-30

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-126052915

HomeCare Compass is an independent guide and is not affiliated with the CQC.