# CM Community Care Services Limited

*Operated by C M Community Care Services Limited.*

CM Community Care Services Limited is a CQC-regulated home-care agency in Wolverhampton.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Outstanding |

Rating published: 08/03/2023

## Practical info

- Postcode: WV1 4SA
- Registered manager: Griffin, Beverley
- Local authority: Wolverhampton
- Region: West Midlands
- City: Wolverhampton
- Last CQC check: 08/Mar/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Medicines managed safely with trained and competency-checked staff
  - Published: 2023-03-08
- Finding
  - Evidence: Robust governance and audit systems enabling effective oversight and continuous learning
  - Published: 2023-03-08
- Finding
  - Evidence: Consistent staffing with people receiving care from familiar staff members, on time and for the correct duration
  - Published: 2023-03-08
- Finding
  - Evidence: Strong partnership working with local authority, health professionals, and external agencies
  - Published: 2023-03-08
- Finding
  - Evidence: LGBTQ+ awareness training offered free of charge to unpaid carers during Pride Month
  - Published: 2023-03-08
- Finding
  - Evidence: Free training offered to unpaid carers and volunteers via the Care Skills Academy online platform
  - Published: 2023-03-08
- Finding
  - Evidence: Hospital avoidance campaign including distribution of jelly drops to people at risk of dehydration
  - Published: 2023-03-08
- Finding
  - Evidence: Community food bank funded by staff and the company, extended to wider community including mental health services
  - Published: 2023-03-08
- Finding
  - Evidence: Innovative initiatives including 'Thirsty Thursday' companionship visits, non-chargeable activity hours, and iPads to reduce isolation
  - Published: 2023-03-08
- Finding
  - Evidence: Exceptionally well-led service with outstanding leadership driving high-quality, person-centred care and continuous improvement
  - Published: 2023-03-08

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-03-08
- Finding
  - Preventing and controlling infection
  - Published: 2023-03-08
- Finding
  - Using medicines safely
  - Published: 2023-03-08
- Finding
  - Staffing and recruitment
  - Published: 2023-03-08
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-03-08
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-03-08

### well_led

- Finding
  - Managers and staff being clear about their roles and understanding quality performance, risks and regulatory requirements
  - Published: 2023-03-08
- Finding
  - Continuous learning and improving care
  - Published: 2023-03-08
- Finding
  - Working in partnership with others
  - Published: 2023-03-08
- Finding
  - Engaging and involving people using the service, the public and staff, fully considering their equality characteristics
  - Published: 2023-03-08
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-03-08

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-126016558

HomeCare Compass is an independent guide and is not affiliated with the CQC.