# Alpha Care Specialists Ltd

Alpha Care Specialists Ltd is a CQC-regulated home-care agency in London.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 30/08/2019

## Practical info

- Postcode: N9 0PZ
- Registered manager: Kaisharis, Antonia
- Local authority: Enfield
- Region: London
- City: London
- Last CQC check: 30/Aug/2019 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Flexible, responsive management available out of hours and quick to act on changing needs
  - Published: 2021-10-30
- Finding
  - Evidence: Robust recruitment procedures including DBS checks, references, and right-to-work verification
  - Published: 2021-10-30
- Finding
  - Evidence: Positive staff culture with regular supervision, appraisals, spot checks, and observed competencies
  - Published: 2021-10-30
- Finding
  - Evidence: Consistent care delivery ensured by paid handover visits when regular staff go on leave
  - Published: 2021-10-30
- Finding
  - Evidence: Strong person-centred care planning with people and relatives actively involved in assessments and reviews
  - Published: 2021-10-30
- Finding
  - Evidence: Culturally and linguistically matched staff serving Greek and Greek Cypriot community, including A&E interpreter service
  - Published: 2021-10-30
- Finding
  - Evidence: Outstanding hospital discharge initiatives ('Home from Hospital', 'Take home and settle') reducing readmissions and supporting smooth transitions
  - Published: 2021-10-30
- **governance** _(minor)_
  - Evidence: the records of these spot checks and other quality audits lacked detail which would benefit the quality assurance process as a whole
  - Published: 2021-10-30
- **record_keeping** _(minor)_
  - Evidence: this was not being recorded by the supervisors who were observing the staff
  - Published: 2021-10-30
- Finding
  - Evidence: Service worked in partnership with local authority, CCG, North Middlesex Hospital, GPs, district nurses, and voluntary organisations to deliver coordinated care.
  - Published: 2019-08-31
- Finding
  - Evidence: 100% satisfaction rate in 2018 service user questionnaire (35 of 70 responses); no requests for improvement identified during inspection.
  - Published: 2019-08-31
- Finding
  - Evidence: Staff well supported with regular supervision, spot checks by field supervisors, annual appraisals, counselling referrals, and out-of-hours management contact available.
  - Published: 2019-08-31
- Finding
  - Evidence: Strong safeguarding practice with staff trained at induction, safeguarding discussed at every supervision session, and appropriate alerting processes in place.
  - Published: 2019-08-31
- Finding
  - Evidence: Medicines managed safely with monitored dosage systems via local pharmacy, individual risk assessments, and annual medicines audits by field supervisors.
  - Published: 2019-08-31
- Finding
  - Evidence: Innovative additional services including 'Take Home and Settle', 'Home from Hospital', Navigator, and drop-in social services addressing holistic and preventative needs.
  - Published: 2019-08-31
- Finding
  - Evidence: Service specialises in meeting cultural, linguistic and religious needs of the Greek and Greek Cypriot community, with care delivered in English, Greek or Turkish as preferred.
  - Published: 2019-08-31
- Finding
  - Evidence: People reported exceptionally positive experiences, describing care workers as reliable, caring, and professional, with consistent long-term relationships forming between staff and service users.
  - Published: 2019-08-31

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-126011068

HomeCare Compass is an independent guide and is not affiliated with the CQC.