# Rose Healthcare Services Ltd Ltd

Rose Healthcare Services Ltd Ltd is a CQC-regulated home-care agency in Oldham.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 05/10/2022

## Practical info

- Postcode: OL9 8NS
- Registered manager: Shodipe, Bolanle
- Local authority: Oldham
- Region: North West
- City: Oldham
- Last CQC check: 05/Oct/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-10-05
- Finding
  - Ensuring people are well treated and supported; Respecting equality and diversity; Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-10-05

### effective

- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-10-05
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-10-05
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-10-05
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-10-05

### Other

- Finding
  - Evidence: Positive, open culture reported by staff who said the service was well-led
  - Published: 2022-10-05
- Finding
  - Evidence: Quality monitoring through audits of medication, care plans and staff files, plus spot checks and surveys
  - Published: 2022-10-05
- Finding
  - Evidence: Positive feedback from people and relatives describing the service as 'excellent' and staff as respectful
  - Published: 2022-10-05
- Finding
  - Evidence: Person-centred care plans with consent forms covering medication, finances and confidentiality
  - Published: 2022-10-05
- Finding
  - Evidence: Staff received appropriate training, induction (including shadowing) and ongoing supervision
  - Published: 2022-10-05
- Finding
  - Evidence: Medicines administered safely with accurate MAR records and competency assessments
  - Published: 2022-10-05
- Finding
  - Evidence: Safe recruitment and sufficient staffing with reliable rotas; people reported no late or missed visits at time of inspection
  - Published: 2022-10-05

### responsive

- Finding
  - End of life care and support
  - Published: 2022-10-05
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-10-05
- Finding
  - Meeting people's communication needs
  - Published: 2022-10-05
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-10-05

### safe

- Finding
  - Using medicines safely
  - Published: 2022-10-05
- Finding
  - Systems and processes to safeguard people from the risk of abuse; Learning lessons when things go wrong
  - Published: 2022-10-05
- Finding
  - Assessing risk, safety monitoring and management; Preventing and controlling infection
  - Published: 2022-10-05
- Finding
  - Staffing and recruitment
  - Published: 2022-10-05

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-10-05
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-10-05
- Finding
  - Managers and staff being clear about their roles and understanding quality performance, risks and regulatory requirements
  - Published: 2022-10-05
- Finding
  - Continuous learning and improving care; Engaging and involving people using the service, the public and staff
  - Published: 2022-10-05

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-12598470778

HomeCare Compass is an independent guide and is not affiliated with the CQC.