# The Focus Foundation

The Focus Foundation is a CQC-regulated home-care agency in Manchester.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Outstanding |
| Safe | Good |
| Effective | Good |
| Caring | Outstanding |
| Responsive | Outstanding |
| Well-led | Good |

Rating published: 03/08/2023

## Practical info

- Postcode: M25 0EG
- Registered manager: Neal, Paige
- Local authority: Bury
- Region: North West
- City: Manchester
- Last CQC check: 03/Aug/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-08-03
- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-08-03
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-08-03

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-08-03
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-08-03
- Finding
  - Staff working with other agencies; supporting people to live healthier lives
  - Published: 2023-08-03
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-08-03
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-08-03

### Other

- Finding
  - Evidence: Strong governance with regular audits, action plans, team meetings, and an open-door management culture; staff paid real living wage with enhanced annual leave.
  - Published: 2023-08-03
- Finding
  - Evidence: Proactive health promotion, advocacy for people's rights, and close partnership working with local authority, health professionals and community organisations.
  - Published: 2023-08-03
- Finding
  - Evidence: Robust safeguarding systems with root-cause analysis following incidents; strong medicines management with competency assessments.
  - Published: 2023-08-03
- Finding
  - Evidence: Staff supported people to achieve life-changing outcomes including securing appropriate housing, gaining employment, and building social connections.
  - Published: 2023-08-03
- Finding
  - Evidence: Outstanding cultural competency, including culturally appropriate care for the Jewish community and awareness training for staff from non-Jewish backgrounds.
  - Published: 2023-08-03
- Finding
  - Evidence: Very low staff turnover providing consistency of care; staff matched to individuals and deployment planned around people's preferences.
  - Published: 2023-08-03
- Finding
  - Evidence: Exceptional person-centred care with staff going above and beyond to tailor support to individual needs, cultural backgrounds and lifestyle choices.
  - Published: 2023-08-03

### responsive

- Finding
  - End of life care and support
  - Published: 2023-08-03
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-08-03
- Finding
  - Meeting people's communication needs
  - Published: 2023-08-03
- Finding
  - Supporting people to develop and maintain relationships; support to follow interests and socially/culturally relevant activities
  - Published: 2023-08-03

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-08-03
- Finding
  - Preventing and controlling infection
  - Published: 2023-08-03
- Finding
  - Using medicines safely
  - Published: 2023-08-03
- Finding
  - Staffing and recruitment
  - Published: 2023-08-03
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-08-03
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-08-03

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-08-03
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-08-03
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-08-03
- Finding
  - Managers and staff being clear about their roles; continuous learning and improving care
  - Published: 2023-08-03
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-08-03

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-12598464239

HomeCare Compass is an independent guide and is not affiliated with the CQC.