# Bluebird Care (Bradford North)

*Operated by J.W.S. Services Limited.*

Bluebird Care (Bradford North) is a CQC-regulated home-care agency in Halifax.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 22/12/2022

## Practical info

- Postcode: HX1 5PG
- Registered manager: Holdsworth, Diane
- Local authority: Calderdale
- Region: Yorkshire & Humberside
- City: Halifax
- Last CQC check: 22/Dec/2022 - 00:00

## Inspection findings

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-12-22
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2022-12-22
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-12-22
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-12-22
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-12-22

### Other

- Finding
  - Evidence: Provider understood duty of candour and had transparent processes for investigating concerns
  - Published: 2022-12-22
- Finding
  - Evidence: Managers maintained regular contact with people and relatives and were responsive to feedback
  - Published: 2022-12-22
- Finding
  - Evidence: Communication needs assessed and information available in different languages, easy read and large print
  - Published: 2022-12-22
- Finding
  - Evidence: Provider worked in partnership with healthcare professionals including district nursing teams
  - Published: 2022-12-22
- Finding
  - Evidence: Staff received comprehensive induction, regular training and supervision to maintain competency
  - Published: 2022-12-22
- Finding
  - Evidence: Person-centred support plans reviewed regularly, reflecting people's likes, dislikes and preferences
  - Published: 2022-12-22
- Finding
  - Evidence: Effective governance and auditing systems with prompt action on improvements
  - Published: 2022-12-22
- Finding
  - Evidence: Lessons from accidents and incidents shared with staff to prevent recurrence, resolving prior regulation 17 breach
  - Published: 2022-12-22
- Finding
  - Evidence: Robust risk assessments with people and relatives involved in identifying and recording risks
  - Published: 2022-12-22
- Finding
  - Evidence: Medicines managed safely by trained and competent staff following prior breach of regulation 12
  - Published: 2022-12-22

### responsive

- Finding
  - End of life care and support
  - Published: 2022-12-22
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-12-22
- Finding
  - Meeting people's communication needs
  - Published: 2022-12-22
- Finding
  - Planning personalised care to ensure people have choice and control
  - Published: 2022-12-22

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2022-12-22
- Finding
  - Staffing and recruitment
  - Published: 2022-12-22
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-12-22
- Finding
  - Learning lessons when things go wrong
  - Published: 2022-12-22
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-12-22
- Finding
  - Using medicines safely
  - Published: 2022-12-22

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-12-22
- Finding
  - How the provider understands and acts on the duty of candour; Continuous learning and improving care
  - Published: 2022-12-22
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-12-22
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-12-22
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-02-18

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-125964655

HomeCare Compass is an independent guide and is not affiliated with the CQC.