# The Cottage Residential Home

*Operated by Bhandal Care Group (BSB Care) Ltd.*

The Cottage Residential Home is a CQC-regulated home-care agency in Lincoln.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Good |
| Effective | Good |
| Caring | Requires improvement |
| Responsive | Requires improvement |
| Well-led | Good |

Rating published: 14/04/2022

## Practical info

- Postcode: LN4 2BA
- Registered manager: Sills, Sharon
- Local authority: Lincolnshire
- Region: East Midlands
- City: Lincoln
- Last CQC check: 14/Apr/2022 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Continuous learning from incidents shared with staff and good partnership working with health and social care professionals.
  - Published: 2022-04-14
- Finding
  - Evidence: Open, person-centred culture with duty of candour observed; relatives reported staff were open, honest and contacted them promptly about incidents.
  - Published: 2022-04-14
- Finding
  - Evidence: Effective governance with audits (medicines, IPC) identifying concerns and driving improvement; previous breaches of regulations 12, 17 and 18 resolved.
  - Published: 2022-04-14
- Finding
  - Evidence: Effective infection prevention and control measures, including PPE use, testing, and up-to-date IPC policy.
  - Published: 2022-04-14
- Finding
  - Evidence: Medicines safely stored and administered; staff competency checked regularly and people received medicines as prescribed.
  - Published: 2022-04-14
- Finding
  - Evidence: Sufficient staffing levels with a stable workforce and safe recruitment processes including DBS checks and references.
  - Published: 2022-04-14
- Finding
  - Evidence: Risks to people were assessed and care planned to keep them safe, with information updated and shared with staff as needs changed.
  - Published: 2022-04-14

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2022-04-14
- Finding
  - Using medicines safely
  - Published: 2022-04-14
- Finding
  - Staffing and recruitment
  - Published: 2022-04-14
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-04-14
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2022-04-14

### well_led

- Finding
  - Continuous learning and improving care; Working in partnership with others
  - Published: 2022-04-14
- Finding
  - Engaging and involving people, the public and staff
  - Published: 2022-04-14
- Finding
  - Promoting a positive, person-centred culture and duty of candour
  - Published: 2022-04-14
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-04-14

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-125954411

HomeCare Compass is an independent guide and is not affiliated with the CQC.