# Country Carers Limited

Country Carers Limited is a CQC-regulated home-care agency in Rye.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 14/03/2020

## Practical info

- Postcode: TN31 7BE
- Registered manager: Graham, Jayne
- Local authority: East Sussex
- Region: South East
- City: Rye
- Last CQC check: 14/Mar/2020 - 00:00

## Inspection findings

### caring

- Finding
  - Involvement in care decisions
  - Published: 2021-10-30
- Finding
  - Privacy, dignity and independence
  - Published: 2021-10-30
- Finding
  - Kindness and compassion
  - Published: 2021-10-30

### effective

- Finding
  - Nutrition and hydration support
  - Published: 2021-10-30
- Finding
  - Supervision and appraisal
  - Published: 2021-10-30
- Finding
  - Staff training and induction
  - Published: 2021-10-30
- Finding
  - Mental capacity and consent
  - Published: 2021-10-30

### Other

- Finding
  - Evidence: Contingency plans in place for rural area including 4x4 vehicles and adverse weather risk matrix.
  - Published: 2021-10-30
- Finding
  - Evidence: Complaints policy in place with accessible out-of-hours contact number; no formal complaints at time of inspection.
  - Published: 2021-10-30
- Finding
  - Evidence: People and relatives consistently positive about staff reliability, kindness, and continuity of care.
  - Published: 2021-10-30
- Finding
  - Evidence: Governance systems significantly improved since previous breach of Regulation 17; accidents, incidents and MARs now routinely audited.
  - Published: 2021-10-30
- Finding
  - Evidence: Electronic software introduced to track live care call progress, staff rotas, and identify late or missed visits.
  - Published: 2021-10-30
- Finding
  - Evidence: Care plans improved since last inspection with greater detail and individualised guidance for staff.
  - Published: 2021-10-30
- Finding
  - Evidence: Staff received regular training, supervision on a rolling three-month basis, and annual appraisals with spot checks.
  - Published: 2021-10-30
- Finding
  - Evidence: Sufficient staffing levels determined through individual needs assessments and reviewed with changes in need.
  - Published: 2021-10-30
- Finding
  - Evidence: Safe recruitment practices followed including DBS checks, employment references and previous employment histories.
  - Published: 2021-10-30
- Finding
  - Evidence: Medicines managed safely with robust audit systems; improvements since previous inspection in MAR record-keeping.
  - Published: 2021-10-30
- **care_planning** _(moderate)_
  - Evidence: The provider had not routinely completed capacity assessments; however care and support was being provided to people who were living with dementia type illness.
  - Published: 2021-10-30
- **consent_capacity** _(moderate)_
  - Evidence: The provider did not have a consistent approach to assessing people's the mental capacity. Care documentation did not consistently identify how best interest decisions had been reached and who had been involved.
  - Published: 2021-10-30

### responsive

- Finding
  - Missed or late visits
  - Published: 2021-10-30
- Finding
  - Complaints handling
  - Published: 2021-10-30
- Finding
  - Care planning and review
  - Published: 2021-10-30

### safe

- Finding
  - Recruitment practices
  - Published: 2021-10-30
- Finding
  - Staffing levels
  - Published: 2021-10-30
- Finding
  - Risk assessment
  - Published: 2021-10-30
- Finding
  - Safeguarding
  - Published: 2021-10-30
- Finding
  - Medicines management
  - Published: 2021-10-30

### well_led

- Finding
  - Staff engagement
  - Published: 2021-10-30
- Finding
  - Leadership and culture
  - Published: 2021-10-30
- Finding
  - Governance and quality assurance
  - Published: 2021-10-30

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-125923350

HomeCare Compass is an independent guide and is not affiliated with the CQC.