# My Homecare Hammersmith and Fulham

*Operated by Trendy Care Ltd.*

My Homecare Hammersmith and Fulham is a CQC-regulated home-care agency in London.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 15/06/2023

## Practical info

- Postcode: W4 5PY
- Local authority: Hounslow
- Region: London
- City: London
- Last CQC check: 15/Jun/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-06-15
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-06-15
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-06-15

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-06-15
- Finding
  - Staff working with other agencies; supporting people to live healthier lives and access healthcare
  - Published: 2023-06-15
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-06-15
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-06-15
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-06-15

### Other

- Finding
  - Evidence: Care plans reflected people's social, cultural, religious backgrounds and communication needs; gender preferences for care workers respected.
  - Published: 2023-06-15
- Finding
  - Evidence: Provider engaged with franchisor network to share learning, best practice and stay updated on legislation and guidance.
  - Published: 2023-06-15
- Finding
  - Evidence: Effective complaints handling with thorough investigation, appropriate response, monitored improvements and service changes made.
  - Published: 2023-06-15
- Finding
  - Evidence: Positive organisational culture with staff feeling well-supported, listened to, and management described as professional and responsive.
  - Published: 2023-06-15
- Finding
  - Evidence: Electronic call monitoring system used to track punctuality and length of care visits.
  - Published: 2023-06-15

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-06-15
- Finding
  - End of life care and support
  - Published: 2023-06-15
- Finding
  - Supporting people to develop and maintain relationships; support to follow interests and activities
  - Published: 2023-06-15
- Finding
  - Meeting people's communication needs
  - Published: 2023-06-15
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-06-15

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-06-15
- Finding
  - Preventing and controlling infection
  - Published: 2023-06-15
- Finding
  - Using medicines safely
  - Published: 2023-06-15
- Finding
  - Staffing and recruitment
  - Published: 2023-06-15
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-06-15
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-06-15

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-06-15
- Finding
  - Continuous learning and improving care
  - Published: 2023-06-15
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-06-15
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-06-15
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-06-15
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-06-15

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-12592184258

HomeCare Compass is an independent guide and is not affiliated with the CQC.