# Ramm Care Group

*Operated by Ramm Care Group Ltd.*

Ramm Care Group is a CQC-regulated home-care agency in Bath.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 23/06/2023

## Practical info

- Postcode: BA2 9AP
- Registered manager: Sadoka, Leah
- Local authority: Bath and North East Somerset
- Region: South West
- City: Bath
- Last CQC check: 23/Jun/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care; Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-07-15
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-07-15

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-07-15
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care; Supporting people to live healthier lives
  - Published: 2023-07-15
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-07-15
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-07-15
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-07-15

### Other

- Finding
  - Evidence: Personalised care was delivered reflecting individual support requirements including cultural and dietary preferences.
  - Published: 2023-07-15
- Finding
  - Evidence: The registered manager demonstrated good understanding of duty of candour and promoted an open culture for reporting mistakes.
  - Published: 2023-07-15
- Finding
  - Evidence: Infection control practices were effectively managed and monitored, including correct use and disposal of PPE.
  - Published: 2023-07-15
- Finding
  - Evidence: Safeguarding training was completed by all staff and no safeguarding incidents had occurred since registration.
  - Published: 2023-07-15
- Finding
  - Evidence: Staff worked closely with families and healthcare professionals to ensure timely and specialised support.
  - Published: 2023-07-15
- Finding
  - Evidence: Effective on-call system was in place for staff to contact the registered manager out of hours.
  - Published: 2023-07-15
- Finding
  - Evidence: The registered manager regularly delivered care personally, enabling direct monitoring of quality and staff practices.
  - Published: 2023-07-15
- Finding
  - Evidence: There were sufficient numbers of staff to support people, with a reliable core team known to the people they supported.
  - Published: 2023-07-15
- Finding
  - Evidence: People were well cared for by staff who treated them with respect and dignity; relatives praised the caring and compassionate nature of staff.
  - Published: 2023-07-15
- **supervision_appraisal** _(minor)_
  - Evidence: The provider had identified further development was needed in the development and frequency of staff spot checks, observations, supervisions and competences of staff practices and skills.
  - Published: 2023-07-15

### responsive

- Finding
  - End of life care and support
  - Published: 2023-07-15
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-07-15
- Finding
  - Meeting people's communication needs
  - Published: 2023-07-15
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-07-15

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2023-07-15
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-07-15
- Finding
  - Staffing and recruitment
  - Published: 2023-07-15
- Finding
  - Assessing risk, safety monitoring and management; Using medicines safely; Learning lessons when things go wrong
  - Published: 2023-07-15

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-07-15
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-07-15
- Finding
  - How the provider understands and acts on the duty of candour; Continuous learning and improving care
  - Published: 2023-07-15
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-07-15
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-07-15

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-12591975171

HomeCare Compass is an independent guide and is not affiliated with the CQC.