# The Wilberforce Trust

The Wilberforce Trust is a CQC-regulated home-care agency in York.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 25/08/2018

## Practical info

- Postcode: YO24 1AN
- Registered manager: Moffat, Julie
- Local authority: York
- Region: Yorkshire & Humberside
- City: York
- Last CQC check: 25/Aug/2018 - 00:00

## Inspection findings

### caring

- Finding
  - Communication with people and families
  - Published: 2021-10-30
- Finding
  - Choice, control and independence
  - Published: 2021-10-30
- Finding
  - Caring relationships and dignity
  - Published: 2021-10-30

### effective

- Finding
  - Staff supervision and team meetings
  - Published: 2021-10-30
- Finding
  - Nutrition, hydration and healthcare access
  - Published: 2021-10-30
- Finding
  - Mental Capacity Act compliance and consent
  - Published: 2021-10-30
- Finding
  - Staff training, induction and competency
  - Published: 2021-10-30

### Other

- Finding
  - Evidence: Regular health and safety checks conducted including equipment servicing, fire alarm tests and environmental checks.
  - Published: 2021-10-30
- Finding
  - Evidence: People were supported to maintain independence and make choices about their daily lives.
  - Published: 2021-10-30
- Finding
  - Evidence: Complaints were appropriately investigated and responded to with a clear policy and procedure in place.
  - Published: 2021-10-30
- Finding
  - Evidence: Staff effectively supported people with a range of communication needs including non-verbal communication and visual impairment.
  - Published: 2021-10-30
- Finding
  - Evidence: Person-centred support plans contained detailed information about individual needs, preferences, communication methods and goals.
  - Published: 2021-10-30
- Finding
  - Evidence: Comprehensive induction and ongoing training programme including specialist areas such as epilepsy, PEG feeding and end of life care.
  - Published: 2021-10-30
- Finding
  - Evidence: Medication was managed and administered safely with competency checks completed before independent administration.
  - Published: 2021-10-30
- Finding
  - Evidence: Safe recruitment processes including DBS checks and references ensured suitability of workers.
  - Published: 2021-10-30
- Finding
  - Evidence: Robust safeguarding procedures in place with staff demonstrating good understanding of how to identify and respond to abuse.
  - Published: 2021-10-30
- Finding
  - Evidence: Staff demonstrated warm, caring relationships with people using the service, with positive feedback from people, relatives and visitors.
  - Published: 2021-10-30
- **medication_management** _(minor)_
  - Evidence: the registered provider did not routinely have protocols in place for other types of medication that may be prescribed for use on an 'as required' basis, such as creams
  - Published: 2021-10-30
- **consent_capacity** _(minor)_
  - Evidence: not all staff had received training in relation to the mental capacity act… records in relation to this could be clearer in some cases
  - Published: 2021-10-30
- **supervision_appraisal** _(minor)_
  - Evidence: Not all staff had received supervision from their line manager in the last three months, but plans were in place to address this
  - Published: 2021-10-30

### responsive

- Finding
  - Activities and community access
  - Published: 2021-10-30
- Finding
  - Complaints and compliments handling
  - Published: 2021-10-30
- Finding
  - Person-centred support planning
  - Published: 2021-10-30

### safe

- Finding
  - Medication management
  - Published: 2021-10-30
- Finding
  - Staffing levels and recruitment
  - Published: 2021-10-30
- Finding
  - Risk assessments and management
  - Published: 2021-10-30
- Finding
  - Safeguarding systems and whistleblowing policy
  - Published: 2021-10-30

### well_led

- Finding
  - Leadership culture and staff support
  - Published: 2021-10-30
- Finding
  - Accident and incident recording and oversight
  - Published: 2021-10-30
- Finding
  - Quality assurance and audit systems
  - Published: 2021-10-30

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-125905587

HomeCare Compass is an independent guide and is not affiliated with the CQC.