# Calderdale

*Operated by Calderdale Home Care Limited.*

Calderdale is a CQC-regulated home-care agency in Halifax.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 07/03/2023

## Practical info

- Postcode: HX1 2AF
- Registered manager: Murray, Deborah
- Local authority: Calderdale
- Region: Yorkshire & Humberside
- City: Halifax
- Last CQC check: 07/Mar/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Manager completed foot care qualification to maintain service continuity lost during the pandemic.
  - Published: 2023-03-07
- Finding
  - Evidence: No missed calls reported; staff communicated proactively when running late.
  - Published: 2023-03-07
- Finding
  - Evidence: Effective partnership working with district nurses, GPs, pharmacies, social workers and occupational therapy.
  - Published: 2023-03-07
- Finding
  - Evidence: Strong, supportive leadership culture with staff speaking positively about management.
  - Published: 2023-03-07
- Finding
  - Evidence: Provider proactively sought feedback via quality assurance questionnaires and visited people at home to resolve issues.
  - Published: 2023-03-07
- Finding
  - Evidence: Robust audit and quality assurance systems at branch and provider level with effective follow-up action.
  - Published: 2023-03-07
- Finding
  - Evidence: Medicines managed safely with auditing leading to introduction of improved MAR.
  - Published: 2023-03-07
- Finding
  - Evidence: Staff recruited safely with comprehensive induction including the Care Certificate.
  - Published: 2023-03-07
- Finding
  - Evidence: Risks to people's health and safety were assessed with involvement of people and relatives, covering environment, skin integrity, falls and continence.
  - Published: 2023-03-07
- **staffing_levels** _(minor)_
  - Evidence: Some people felt there was a sometimes a lack of consistency of staff during the weekend.
  - Published: 2023-03-07
- **record_keeping** _(minor)_
  - Evidence: Audits of medicines management had identified issues with the Medication Administration Record (MAR) not always giving clear information.
  - Published: 2023-03-07
- **medication_management** _(minor)_
  - Evidence: Care notes had not always been made to say why medicines prescribed to be taken 'as needed' had been administered.
  - Published: 2023-03-07

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-125903758

HomeCare Compass is an independent guide and is not affiliated with the CQC.