# Rosebank Park

*Operated by Orwell Housing Association Limited.*

Rosebank Park is a CQC-regulated home-care agency in Harwich.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 21/06/2023

## Practical info

- Postcode: CO12 4FY
- Registered manager: Suley, Sophie
- Local authority: Essex
- Region: East
- City: Harwich
- Last CQC check: 21/Jun/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-07-13
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-07-13
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-07-13

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-07-13
- Finding
  - Staff working with other agencies; supporting people to access healthcare services
  - Published: 2023-07-13
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-07-13
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-07-13
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-07-13

### Other

- Finding
  - Evidence: Social activities and community engagement reduced risk of social isolation for residents.
  - Published: 2023-07-13
- Finding
  - Evidence: Open and transparent management culture with a clear understanding of duty of candour.
  - Published: 2023-07-13
- Finding
  - Evidence: Effective partnership working with health and social care professionals to achieve positive outcomes.
  - Published: 2023-07-13
- Finding
  - Evidence: Staff well supported through induction, ongoing training, competency checks and regular 1:1 supervision.
  - Published: 2023-07-13
- Finding
  - Evidence: Good use of resident meetings, coffee mornings and surveys to engage people and drive improvements.
  - Published: 2023-07-13
- Finding
  - Evidence: Robust infection prevention and control systems, including mandatory training and spot checks.
  - Published: 2023-07-13

### responsive

- Finding
  - End of life care and support
  - Published: 2023-07-13
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-07-13
- Finding
  - Meeting people's communication needs
  - Published: 2023-07-13
- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation
  - Published: 2023-07-13
- Finding
  - Planning personalised care to ensure people have choice and control
  - Published: 2023-07-13

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-07-13
- Finding
  - Preventing and controlling infection
  - Published: 2023-07-13
- Finding
  - Using medicines safely
  - Published: 2023-07-13
- Finding
  - Staffing and recruitment
  - Published: 2023-07-13
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-07-13
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-07-13

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-07-13
- Finding
  - Engaging people, public and staff; continuous learning and improving care
  - Published: 2023-07-13
- Finding
  - Managers and staff clarity on roles, quality performance, risks and regulatory requirements
  - Published: 2023-07-13
- Finding
  - Duty of candour
  - Published: 2023-07-13
- Finding
  - Promoting a positive, person-centred, open and inclusive culture
  - Published: 2023-07-13

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-12583654277

HomeCare Compass is an independent guide and is not affiliated with the CQC.