# Age Concern Home Care - South Manchester

*Operated by Age Concern Manchester.*

Age Concern Home Care - South Manchester is a CQC-regulated home-care agency in Manchester.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Good |
| Caring | Good |
| Responsive | Requires improvement |
| Well-led | Requires improvement |

Rating published: 22/12/2023

## Practical info

- Postcode: M22 5DG
- Registered manager: Haneef Khan, Hamira
- Local authority: Manchester
- Region: North West
- City: Manchester
- Last CQC check: 22/Dec/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-12-22
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-12-22
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-12-22

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-12-22
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-12-22
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-12-22

### Other

- Finding
  - Evidence: The registered manager understood their responsibilities under the duty of candour.
  - Published: 2023-12-22
- Finding
  - Evidence: Complaints had been responded to in line with the provider's complaints policy.
  - Published: 2023-12-22
- Finding
  - Evidence: The service worked effectively in partnership with other health and social care organisations.
  - Published: 2023-12-22
- Finding
  - Evidence: People were involved in making decisions about their day-to-day care.
  - Published: 2023-12-22
- Finding
  - Evidence: People were treated with dignity, privacy and respect and their independence was encouraged.
  - Published: 2023-12-22
- Finding
  - Evidence: Staff received regular supervision and felt supported by the registered manager and wider management team.
  - Published: 2023-12-22
- Finding
  - Evidence: Staff had received induction and training relevant to their roles, including shadowing experienced staff.
  - Published: 2023-12-22
- Finding
  - Evidence: People's needs were assessed prior to starting with the service and care plans reflected a good understanding of people's needs.
  - Published: 2023-12-22
- Finding
  - Evidence: People were protected from the risks of abuse and staff were trusted to keep them safe.
  - Published: 2023-12-22
- Finding
  - Evidence: Staff were recruited safely with necessary checks including DBS checks before starting work.
  - Published: 2023-12-22
- **record_keeping** _(critical)_
  - Evidence: Systems had not been effectively established to ensure accurate and contemporaneous records were maintained. Regulation 17(2)(c)
  - Published: 2023-12-22
- **consent_capacity** _(moderate)_
  - Evidence: People's initial assessments contained information about people's cognition. However, this information was not always included in people's care plans and the provider had no specific mental capacity assessments in place.
  - Published: 2023-12-22
- **care_planning** _(moderate)_
  - Evidence: People's communication needs were not always detailed in the care records.
  - Published: 2023-12-22
- **care_planning** _(moderate)_
  - Evidence: Care plans did not always contain information about people's culture or religion and how this impacted on their care needs.
  - Published: 2023-12-22

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-12-22
- Finding
  - Meeting people's communication needs
  - Published: 2023-12-22
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-12-22

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2023-12-22
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-12-22
- Finding
  - Staffing and recruitment
  - Published: 2023-12-22
- Finding
  - Using medicines safely; Assessing risk, safety monitoring and management
  - Published: 2023-12-22

### well_led

- Finding
  - How the provider understands and acts on the duty of candour; Working in partnership with others
  - Published: 2023-12-22
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-12-22
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-12-22

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-125835525

HomeCare Compass is an independent guide and is not affiliated with the CQC.