# Dover

*Operated by Meridian Community Care Limited.*

Dover is a CQC-regulated home-care agency in Dover.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 31/05/2019

## Practical info

- Postcode: CT16 1PT
- Registered manager: Collins, Leon
- Local authority: Kent
- Region: South East
- City: Dover
- Last CQC check: 31/May/2019 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Provider with nursing qualification supported complex and end of life care management
  - Published: 2021-10-30
- Finding
  - Evidence: Complaints handled promptly with logging, investigation and recorded outcomes
  - Published: 2021-10-30
- Finding
  - Evidence: Business continuity planning in place for emergencies such as extreme weather or power failure
  - Published: 2021-10-30
- Finding
  - Evidence: Service manager and providers remained hands-on, delivering care themselves and conducting unannounced spot checks
  - Published: 2021-10-30
- Finding
  - Evidence: Very low staff turnover with staff reporting feeling well supported and valued by management
  - Published: 2021-10-30
- Finding
  - Evidence: Care plans were individualised, kept at people's homes, regularly reviewed and updated with involvement of people and relatives
  - Published: 2021-10-30
- Finding
  - Evidence: Staff completed induction aligned to Skills for Care certificate standards with mentoring and shadowing
  - Published: 2021-10-30
- Finding
  - Evidence: Safe recruitment practices including DBS checks, references, and proof of identity before employment
  - Published: 2021-10-30
- Finding
  - Evidence: Robust medicines administration with MAR records, staff spot-checks, and competency assessments
  - Published: 2021-10-30
- Finding
  - Evidence: People felt safe and expressed high confidence in staff, citing consistency and reliability of care visits
  - Published: 2021-10-30
- Finding
  - Evidence: People supported to maintain or regain independence, with one person progressing from hoist to walking frame through collaborative working with professionals.
  - Published: 2019-05-31
- Finding
  - Evidence: Staff received annual safeguarding training and understood their responsibilities; concerns shared with relevant agencies in a timely manner.
  - Published: 2019-05-31
- Finding
  - Evidence: No complaints received since the last inspection; minor concerns resolved promptly.
  - Published: 2019-05-31
- Finding
  - Evidence: Registered manager kept up to date with best practice via Skills for Care and CQC website; notifications submitted as required.
  - Published: 2019-05-31
- Finding
  - Evidence: Strong governance with regular audits of care plans, daily records and medicines records, and feedback sought from people, relatives and professionals.
  - Published: 2019-05-31
- Finding
  - Evidence: Staff went above and beyond, including accompanying a relative to hospital and helping with tasks such as changing light bulbs and collecting prescriptions.
  - Published: 2019-05-31
- Finding
  - Evidence: Sufficient staffing levels maintained; new care packages not taken on unless staff were available, ensuring continuity of familiar carers.
  - Published: 2019-05-31
- Finding
  - Evidence: Medicines were managed safely with fully completed MARs reviewed by the office and staff trained and assessed as competent.
  - Published: 2019-05-31
- Finding
  - Evidence: Comprehensive assessment process followed by regular reviews ensured care plans gave clear guidance on meeting individual needs and preferences.
  - Published: 2019-05-31
- Finding
  - Evidence: People were supported by caring and compassionate staff who knew them well and built positive relationships with people and their loved ones.
  - Published: 2019-05-31
- **end_of_life_care** _(minor)_
  - Evidence: Some end of life care plans would benefit from more detail about people's wishes. The registered manager agreed they would review this as soon as possible.
  - Published: 2019-05-31

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-125744411

HomeCare Compass is an independent guide and is not affiliated with the CQC.