# Community Care Line Services

*Operated by Foray 577 Limited.*

Community Care Line Services is a CQC-regulated home-care agency in Alfreton.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 02/08/2023

## Practical info

- Postcode: DE55 6HD
- Registered manager: Roddis, Christina
- Local authority: Derbyshire
- Region: East Midlands
- City: Alfreton
- Last CQC check: 02/Aug/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Effective partnership working with external health and social care professionals ensured joined-up care.
  - Published: 2023-08-02
- Finding
  - Evidence: Strong positive culture with clear values around equality, diversity and inclusion understood by all staff.
  - Published: 2023-08-02
- Finding
  - Evidence: Service supported social inclusion, including Christmas lunch for isolated people and creative adaptations for interests.
  - Published: 2023-08-02
- Finding
  - Evidence: End-of-life care was delivered with compassion, including support for families and staff bereavement.
  - Published: 2023-08-02
- Finding
  - Evidence: Provider supported staff professional development including funded diplomas in health and social care.
  - Published: 2023-08-02
- Finding
  - Evidence: People and relatives were involved in care planning and had access to digital care records.
  - Published: 2023-08-02
- Finding
  - Evidence: Registered manager conducted weekly data reviews of all events, identifying themes and taking proactive action.
  - Published: 2023-08-02
- Finding
  - Evidence: Staff were kind, compassionate and went beyond their care plans to support people's wellbeing.
  - Published: 2023-08-02
- Finding
  - Evidence: Medicine errors were promptly reported, investigated thoroughly, and used to drive safety improvements.
  - Published: 2023-08-02
- Finding
  - Evidence: People felt safe and staff demonstrated strong safeguarding awareness and reporting practices.
  - Published: 2023-08-02
- **staff_training** _(minor)_
  - Evidence: Some staff felt more practical training would be beneficial. The registered manager confirmed they would seek feedback on how to improve training from staff.
  - Published: 2023-08-02
- **complaints_handling** _(minor)_
  - Evidence: One person told us when they have raised a concern with their coordinator, 'I'm not sure they have really listened to me.'
  - Published: 2023-08-02
- **missed_or_late_visits** _(minor)_
  - Evidence: Some people felt care calls were not always scheduled in line with their preferred times.
  - Published: 2023-08-02

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-125650637

HomeCare Compass is an independent guide and is not affiliated with the CQC.