# Cornwall and South Devon Support Services

*Operated by Royal Mencap Society.*

Cornwall and South Devon Support Services is a CQC-regulated home-care agency in Redruth.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 07/07/2023

## Practical info

- Postcode: TR15 3PL
- Registered manager: Brydon, Lorna
- Local authority: Cornwall
- Region: South West
- City: Redruth
- Last CQC check: 07/Jul/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Positive staff culture with recognition scheme and flexible working arrangements supported.
  - Published: 2023-07-07
- Finding
  - Evidence: Open and inclusive leadership with approachable managers, effective on-call system, and regular team meetings.
  - Published: 2023-07-07
- Finding
  - Evidence: Strong governance with digital tools, regular audits, monthly performance reports, spot checks and peer review procedures.
  - Published: 2023-07-07
- Finding
  - Evidence: Responsive care planning with relatives and people involved in reviewing and updating care plans.
  - Published: 2023-07-07
- Finding
  - Evidence: Effective Mental Capacity Act compliance including appropriate Court of Protection applications for deprivation of liberty.
  - Published: 2023-07-07
- Finding
  - Evidence: Robust staff training and induction including the Care Certificate for new staff, with consistently positive feedback from staff and relatives.
  - Published: 2023-07-07
- Finding
  - Evidence: Person-centred care with people supported to develop independence, take on home responsibilities, and access work placements and community activities.
  - Published: 2023-07-07
- Finding
  - Evidence: Strong safeguarding culture with staff demonstrating detailed understanding of local safeguarding procedures and external reporting.
  - Published: 2023-07-07
- Finding
  - Evidence: Medicines managed safely with accurate administration records, protocols for 'as required' medicines, and completed audits across all settings.
  - Published: 2023-07-07
- **complaints_handling** _(minor)_
  - Evidence: The service had regularly received compliments from involved professionals and relatives. Systems for recording details of compliments received were less robust.
  - Published: 2023-07-07
- **record_keeping** _(minor)_
  - Evidence: Internet connectivity...and access permissions for agency staff meant there were occasions when paper-based records were used.
  - Published: 2023-07-07
- **governance** _(minor)_
  - Evidence: The provider had introduced additional internal quality assurance procedures...meant that information was no longer being shared with the commission 'without delay'.
  - Published: 2023-07-07
- **staffing_levels** _(moderate)_
  - Evidence: In 2 settings the service was experiencing significant challenges with recruiting and retaining staff. In these settings, agency staff were used to ensure people's needs were met.
  - Published: 2023-07-07

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-12563196219

HomeCare Compass is an independent guide and is not affiliated with the CQC.