# SLS Outreach

*Operated by Supported Living Services Ltd.*

SLS Outreach is a CQC-regulated home-care agency in London.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 08/07/2023

## Practical info

- Postcode: E15 1QL
- Registered manager: Arkoh, Chriss
- Local authority: Newham
- Region: London
- City: London
- Last CQC check: 08/Jul/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-08-11
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-08-11
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-08-11

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-08-11
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care; Supporting people to live healthier lives
  - Published: 2023-08-11
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-08-11
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-08-11

### Other

- Finding
  - Evidence: Open, no-blame culture with an open-door management policy and regular team building activities.
  - Published: 2023-08-11
- Finding
  - Evidence: Active community engagement including charity work, garden sustainability projects, and collaboration with 30+ London boroughs.
  - Published: 2023-08-11
- Finding
  - Evidence: Robust governance with regular multi-domain audits, a new electronic tracking system, and a 360-degree staff feedback tool.
  - Published: 2023-08-11
- Finding
  - Evidence: Local authority audit awarded the service 'outstanding' against their criteria.
  - Published: 2023-08-11
- Finding
  - Evidence: Provider set up a charity to support people in finding employment and educational opportunities in response to service user feedback.
  - Published: 2023-08-11
- Finding
  - Evidence: Strong equality and diversity practice including LGBTQ+ community support, BSL-trained staff, and an equality and diversity champion.
  - Published: 2023-08-11
- Finding
  - Evidence: Excellent feedback from healthcare professionals praising compassion, patient-centred care, and swift crisis response.
  - Published: 2023-08-11
- Finding
  - Evidence: People were involved in the recruitment of staff, empowering them to choose staff matching their values and interests.
  - Published: 2023-08-11

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-08-11
- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation
  - Published: 2023-08-11
- Finding
  - Meeting people's communication needs
  - Published: 2023-08-11
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-08-11

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-08-11
- Finding
  - Preventing and controlling infection
  - Published: 2023-08-11
- Finding
  - Using medicines safely
  - Published: 2023-08-11
- Finding
  - Staffing and recruitment
  - Published: 2023-08-11
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-08-11
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-08-11

### well_led

- Finding
  - Continuous learning and improving care; Working in partnership with others
  - Published: 2023-08-11
- Finding
  - Engaging and involving people using the service, the public and staff, fully considering their equality characteristics
  - Published: 2023-08-11
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-08-11
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-08-11
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive, and empowering
  - Published: 2023-08-11

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-12562379517

HomeCare Compass is an independent guide and is not affiliated with the CQC.