# Caronne Care Essex Branch

*Operated by Caronne Care Limited.*

Caronne Care Essex Branch is a CQC-regulated home-care agency in Basildon.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 05/10/2022

## Practical info

- Postcode: SS14 3BB
- Registered manager: Pittman, Louise
- Local authority: Essex
- Region: East
- City: Basildon
- Last CQC check: 05/Oct/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-04-12
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-04-12
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-04-12

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-04-12
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2023-04-12
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-04-12
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-04-12
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-04-12

### Other

- Finding
  - Evidence: People's protected characteristics and communication needs recorded to support individualised and culturally appropriate care.
  - Published: 2023-04-12
- Finding
  - Evidence: Effective partnership working with health and social care professionals, proactive referrals and joint planning.
  - Published: 2023-04-12
- Finding
  - Evidence: Positive staff culture with high morale, team working, and staff wellbeing support including counselling and a reward scheme.
  - Published: 2023-04-12
- Finding
  - Evidence: Strong governance framework including audits of daily records, medicine management, care plans and risk assessments, with management trackers for training and incidents.
  - Published: 2023-04-12
- Finding
  - Evidence: Effective complaints handling with prompt responses and lessons learned; people felt listened to.
  - Published: 2023-04-12
- Finding
  - Evidence: Person-centred care plans written in an accessible way, regularly reviewed and updated as needs changed.
  - Published: 2023-04-12
- Finding
  - Evidence: Staff received regular supervision and spot checks and reported feeling valued and well supported by management.
  - Published: 2023-04-12
- Finding
  - Evidence: Comprehensive staff induction including Care Certificate completion, shadowing, and in-house qualified trainers for moving and handling, first aid and medicines.
  - Published: 2023-04-12

### responsive

- Finding
  - End of life care and support
  - Published: 2023-04-12
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-04-12
- Finding
  - Meeting people's communication needs
  - Published: 2023-04-12
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-04-12

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-04-12
- Finding
  - Preventing and controlling infection
  - Published: 2023-04-12
- Finding
  - Using medicines safely
  - Published: 2023-04-12
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-04-12
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-04-12
- Finding
  - Staffing and recruitment
  - Published: 2023-04-12

### well_led

- Finding
  - Engaging and involving people using the service, continuous learning and working in partnership
  - Published: 2023-04-12
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-04-12
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-04-12
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-04-12

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-12560926771

HomeCare Compass is an independent guide and is not affiliated with the CQC.