# Housing 21 - Marigold Court

*Operated by Housing 21.*

Housing 21 - Marigold Court is a CQC-regulated home-care agency in Gateshead.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 06/06/2023

## Practical info

- Postcode: NE10 0DZ
- Local authority: Gateshead
- Region: North East
- City: Gateshead
- Last CQC check: 06/Jun/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-06-06
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-06-06
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-06-06
- Finding
  - Independence and involvement
  - Published: 2021-01-28
- Finding
  - Kindness, compassion and dignity
  - Published: 2021-01-28

### effective

- Finding
  - Healthcare professional links
  - Published: 2021-01-28

### Other

- Finding
  - Evidence: Lessons learnt from incidents shared across locations to improve safety organisation-wide.
  - Published: 2023-06-06
- Finding
  - Evidence: Effective partnership working with visiting healthcare professionals ensuring timely access to services.
  - Published: 2023-06-06
- Finding
  - Evidence: Cultural needs respected, including matching staff from the same cultural background where beneficial.
  - Published: 2023-06-06
- Finding
  - Evidence: Strong engagement with people, relatives and staff through surveys and open communication.
  - Published: 2023-06-06
- Finding
  - Evidence: Positive, supportive culture created by management with effective quality assurance and continuous improvement.
  - Published: 2023-06-06
- Finding
  - Evidence: People were supported to maintain independence, dignity and privacy with person-centred care records.
  - Published: 2023-06-06
- Finding
  - Evidence: Infection prevention and control measures were in place with appropriate PPE use.
  - Published: 2023-06-06
- Finding
  - Evidence: Sufficient safely recruited staff with all pre-employment checks including DBS in place.
  - Published: 2023-06-06
- Finding
  - Evidence: Medicines were managed safely with regular audits and prompt action on identified issues.
  - Published: 2023-06-06
- Finding
  - Evidence: People were safe from the risk of abuse with robust safeguarding policies, training, and confident staff.
  - Published: 2023-06-06

### responsive

- Finding
  - Complaints handling
  - Published: 2021-01-28
- Finding
  - Activities
  - Published: 2021-01-28
- Finding
  - Care planning
  - Published: 2021-01-28

### safe

- Finding
  - Using medicines safely
  - Published: 2023-06-06
- Finding
  - Staffing and recruitment
  - Published: 2023-06-06
- Finding
  - Assessing risk, safety monitoring and management; Preventing and controlling infection
  - Published: 2023-06-06
- Finding
  - Systems and processes to safeguard people from the risk of abuse; Learning lessons when things go wrong
  - Published: 2023-06-06

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-06-06
- Finding
  - Continuous learning and improving care
  - Published: 2023-06-06
- Finding
  - Engaging and involving people using the service, the public and staff, fully considering their equality characteristics
  - Published: 2023-06-06
- Finding
  - Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements
  - Published: 2023-06-06
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-06-06
- Finding
  - Governance and quality monitoring
  - Published: 2021-01-28
- Finding
  - Leadership and management
  - Published: 2021-01-28

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-125498153

HomeCare Compass is an independent guide and is not affiliated with the CQC.