# Housing 21 - Cedar Court

*Operated by Housing 21.*

Housing 21 - Cedar Court is a CQC-regulated home-care agency in London.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 14/01/2023

## Practical info

- Postcode: SE12 0LR
- Registered manager: Ezeanozie, Ugochukwu
- Local authority: Lewisham
- Region: London
- City: London
- Last CQC check: 14/Jan/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-08-20
- Finding
  - Supporting people to express their views and be involved in decisions about their care
  - Published: 2022-08-20
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-08-20

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-08-20
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-08-20
- Finding
  - Staff working with other agencies; supporting people to live healthier lives
  - Published: 2022-08-20
- Finding
  - Assessing people's needs and choices; delivering care in line with standards
  - Published: 2022-08-20
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-08-20

### Other

- Finding
  - Evidence: People involved in service development including newsletter contributions and anniversary event organisation
  - Published: 2023-01-14
- Finding
  - Evidence: End of life care plans in place, with funeral arrangements recorded and staff trained in end of life support
  - Published: 2023-01-14
- Finding
  - Evidence: Provider no longer in breach of regulations 9, 12, 17 or 18 following previous requires improvement rating
  - Published: 2023-01-14
- Finding
  - Evidence: Positive leadership culture with two approachable registered managers and improved staff morale reported
  - Published: 2023-01-14
- Finding
  - Evidence: Strong partnership working with health and social care professionals, with timely referrals when people's needs changed
  - Published: 2023-01-14
- Finding
  - Evidence: Cultural and diversity needs actively celebrated, including Black History Month and Diwali events involving people, relatives and staff
  - Published: 2023-01-14
- Finding
  - Evidence: Staff supported through regular supervision, appraisals, and competency checks including observed care delivery
  - Published: 2023-01-14
- Finding
  - Evidence: Risk management plans contained detailed, individualised guidance including SALT recommendations for people with swallowing difficulties
  - Published: 2023-01-14
- Finding
  - Evidence: Medicines management significantly improved since last inspection; MAR records accurate with no unexplained gaps and all staff trained and assessed as competent
  - Published: 2023-01-14

### responsive

- Finding
  - End of life care and support
  - Published: 2022-08-20
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-08-20
- Finding
  - Planning personalised care to meet people's needs, preferences and interests
  - Published: 2022-08-20
- Finding
  - Meeting people's communication needs
  - Published: 2022-08-20

### safe

- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-08-20
- Finding
  - Preventing and controlling infection
  - Published: 2022-08-20
- Finding
  - Learning lessons when things go wrong
  - Published: 2022-08-20
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-08-20

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-08-20
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2022-08-20
- Finding
  - Engaging and involving people and staff; considering equality characteristics
  - Published: 2022-08-20
- Finding
  - Managers and staff being clear about roles; continuous learning and improving care
  - Published: 2022-08-20
- Finding
  - Promoting a positive, open, inclusive and empowering culture
  - Published: 2022-08-20

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-125498115

HomeCare Compass is an independent guide and is not affiliated with the CQC.